Answers and care made simple
The Horizon Blue app offers easy access to your insurance information, including benefits, coverage details and status of your claims. On-call Horizon BCBSNJ support is always at your service to answer your questions or concerns.
You can also chat with a nurse or see a doctor virtually directly on your mobile device.
The Horizon Blue app is free and lets you:
• Access the details of your plan
• Speak with a nurse or doctor
• View and print ID Cards
• Locate doctors and hospitals
• Easily track your costs
• Get quick claim status updates
Behavioral health added to provider search.
Ratings and Reviews
If I can’t pay, it doesn’t stay.
I just installed the app today because the online mobile site wasn’t loading and showing an error message. I notice there was an app so I downloaded it thinking I could go to payment center to make a payment. It’s as if you have everything I need so far, except the payment center. Why make an app but not include the payment center. If there is a way to pay my bill through the app, please someone let me know, cause I googled it and it kept coming back with results for the online site. Also, how do I enter in a question I have for the FAQ board if there is no place for me to search/ask a question about anything? I just see the top asked questions (which was not a lot), and nothing I’m looking for. I feel as if this could be a great app and I would use it more then the online mobile app if the app wasn’t flawed as much.
Developer Response ,
Thank you for your feedback. We are in the process of releasing the Bill Pay functionality through the HorizonBlue app. We are adding new functionalities to our app monthly and totally understand your frustration of not seeing Payment center. Rest assured, this will be added soon enough!
I wouldn’t have a problem with the app if using your passcode to login would start working again. It’s been weeks now that it hasn’t worked. It’s also been really slow since then to get logged in using your full password. I understand having the passcode option to login is a convenience, but don’t waste my time trying that login method if it’s not going to work. Otherwise, I find the tools available on the app to be useful & easy to navigate. Please fix the passcode error.
Developer Response ,
Thank you for letting us know about the issue and we apologize for the inconvenience it has caused you.
We are working on fixing this issue and should have this resolved in our next release.
Convenient...could be a little better.
Overall, I really like this app and use it frequently when it comes to searching for in-network doctors and staying on top of my claims. Sometimes it can be a little buggy. I wish it would let me download my insurance card to Apple Wallet properly but it always crashes the app if I try. Please fix that! I tried everything to make it work in case it was user error...might be the app itself!
I would also like if there was a section where I could keep office information at the ready, sort of a “Favorites” tab where I could pull up the contact information of any of my doctors quite quickly. Would also love if I could manually enter dates of office visits with the ability to add notes to each entry.
Developer Response ,
Thank you for letting us know about the issue.
We are happy to let you know that the issue has been fixed. You can download the latest version of the HorizonBlue app and add your ID Card to your Apple Wallet.
We hope you will consider rating us again!
As a matter of fact we do have the feature for adding a bookmark to the physicians in our upcoming releases and this is great user feedback! Thank you very much!
- Horizon Healthcare Services, Inc
- 217.7 MB
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Frequent/Intense Medical/Treatment Information
- © 2018 Horizon Blue Cross Blue Shield of New Jersey. Three Penn Plaza East, Newark, New Jersey 07105.
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With Family Sharing set up, up to six family members can use this app.