Answers and care made simple
The Horizon Blue app offers easy access to your insurance information, including benefits, coverage details and status of your claims. On-call Horizon BCBSNJ support is always at your service to answer your questions or concerns.
You can also chat with a nurse or see a doctor virtually directly on your mobile device.
The Horizon Blue app is free and lets you:
• Access the details of your plan
• Speak with a nurse or doctor
• View and print ID Cards
• Locate doctors and hospitals
• Easily track your costs
• Get quick claim status updates
Your line to great care is always open!
Your now have access to a variety of 24/7 service, care and support options to help meet your health care needs:
• 24/7 health advice from nurses or doctors
• Chat with Horizon BCBSNJ support
Ratings and Reviews
If I can’t pay, it doesn’t stay.
I just installed the app today because the online mobile site wasn’t loading and showing an error message. I notice there was an app so I downloaded it thinking I could go to payment center to make a payment. It’s as if you have everything I need so far, except the payment center. Why make an app but not include the payment center. If there is a way to pay my bill through the app, please someone let me know, cause I googled it and it kept coming back with results for the online site. Also, how do I enter in a question I have for the FAQ board if there is no place for me to search/ask a question about anything? I just see the top asked questions (which was not a lot), and nothing I’m looking for. I feel as if this could be a great app and I would use it more then the online mobile app if the app wasn’t flawed as much.
Developer Response ,
Thank you for your feedback. We are in the process of releasing the Bill Pay functionality through the HorizonBlue app. We are adding new functionalities to our app monthly and totally understand your frustration of not seeing Payment center. Rest assured, this will be added soon enough!
Convenient...could be a little better.
Overall, I really like this app and use it frequently when it comes to searching for in-network doctors and staying on top of my claims. Sometimes it can be a little buggy. I wish it would let me download my insurance card to Apple Wallet properly but it always crashes the app if I try. Please fix that! I tried everything to make it work in case it was user error...might be the app itself!
I would also like if there was a section where I could keep office information at the ready, sort of a “Favorites” tab where I could pull up the contact information of any of my doctors quite quickly. Would also love if I could manually enter dates of office visits with the ability to add notes to each entry.
Developer Response ,
Thank you for your feedback and rating. Our engineering team are working of fixing the Apple Wallet issue. In the interim you can export your ID card as PDF to you email.
As a matter of fact we do have the feature for adding a bookmark to the physicians in our upcoming releases and this is great user feedback! Thank you very much!
I am super impressed with ID card feature that lets me share the front and back of the ID card. I was recently at the doctors office without my insurance card and used this feature to share my information. This saved me time to drive back and get my ID card. Super cool and convenient!!!
I tried to share the ID through apple wallet but it doesn’t have both front and back information. It would be nice if we can just email from the apple wallet but I am still happy that the app has this feature.
Developer Response ,
Thank you Neetu1215 for your review!
We are glad that you found our app helpful when you needed care!
- Horizon Healthcare Services, Inc
- 224.6 MB
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- You must be at least 17 years old to download this app.
- Frequent/Intense Medical/Treatment Information
- © 2018 Horizon Blue Cross Blue Shield of New Jersey. Three Penn Plaza East, Newark, New Jersey 07105.
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With Family Sharing set up, up to six family members can use this app.