Hot Topic—All Fandoms Welcome +12

I’ve been shopping hottopic since my teens and now have a preteen that loves to shop here too! I’ve never had a bad experience with this company over the many years and I just have to give y’all a good review somewhere! Anytime I’ve contacted customer service they have been awesome and accommodating without fail! My packages arrive quickly, correctly and packaged well as not to break. The stores are always clean and the workers friendly - while still allowing you to shop without hassle. Y’all have awesome sales, reward program as well coupons galore with the orders! Top notch merchandise and random weird stuff I didn’t even know I needed 😂 consistently providing use nerds with a wide selection of tees and general merch that’s hard to find anywhere else without paying an arm and a leg! I just love this company 😅 thanks for always being amazing ❤️

i love shopping at hot topic and have been shopping for years, mostly in-store though. last week i bought online, which i should say it was a bit disappointing. i bought a mini backpack, order went through, everything went well at first. only problem was that when i double checked the address, it didn’t have the complete address even though i put my apartment number and everything! unfortunately though it had already went through UPS and they didn’t help much either… customer service at hot topic was great though! people were nice, but it’s not logical how hot topic doesn’t even let you put the full address and it doesn’t give u an option to put in a apartment number, i had to put it under “street address” and by doing so i guess it didn’t add the full address information. so i guess, in a way, it would be more helpful to update location information. also… once UPS had “not delivered because of missing address information” i called hot topic so i could possibly reship it… i had to pay again for that? obviously i did, but honestly in my opinion it shouldn’t be like that since i already paid one time. but anyways, i don’t usually complain, but please fix that for people, it’s truly upsetting. probably my last time ordering online, especially because of the whole reshipment situation.

There’s a lot of media I like that I can buy at Hot Topic from metal bands to anime. I can definitely criticize some of the pricing and it’s odd and ironic advertising to certain alternative audiences sometimes, but I enjoy the store overall. I like that it’s slowly being tiny shades of old school HT back with recent accessories on catalog. However, problem is that when I was about to check out, I couldn’t activate my $10 in rewards. I took the suggestion of customer service. While they were very nice, the advice didn’t help at all. There are legit so many complaints this year about the app and website being incredibly buggy and it feels like that part hasn’t improved much. First, you couldn’t even look at your profile, now you can’t even activate your reward points. Please here out the many customers calling this out and having very similar or exact issues that I have with the app. Also, it’d be nice if the app and website in general was consistent on every device with the wishlist like with other apps that allow users to make wishlists on their accounts. It’s annoying I have to start my wishlist all over again on my phone yet the website updates the list from all devices.