Hotmoon 4+

Mixing sounds

I like this machine. I bought this so I can mix my own sounds. However, the mix needs a schedule timer, I want it to turn on automatically at 9pm and turn off at a certain time.

Needs some improvements to the app

There needs to be an update to the schedule feature that will allow you to schedule your created favorites from the cloud options instead of just the ones on the machine. There is a timer setting but mine never runs the full hours without it stopping and having to turn the sound back on. I keep the machine plugged in at all times on a bedside table. Also, a wall adapter plug should be included with the purchase of the product.

There may already be multiple schedule settings allowed but if not, that should also be an option.

You should also be able to edit your favorites rather than having to delete the entire thing and start over.

The sound machine otherwise is fantastic and the options are endless with the use of the app!

Developer Response ,

Thank you very much for your suggestions and recognition. This will be the driving force for us to continue improving our product experience.If you need help, you can contact us by email at support@hotmoon.com.

I can’t get through password reset keep saying error message since 4:30 AM

I’ve reached out to your team. I’ve gotten to response back. I’m currently waiting to see. When is this going to be taken care of your team said shortly it’s been nearly the whole day. Your app is not responding to change password. Keep saying error message your app should also, offer more times to set more alarms. app should be in full equip not having customers wait to fix a glitch over a half a day and still not yet resolved

Developer Response ,

We are pleased to inform you that our server update was successfully completed yesterday. We apologize for any inconvenience caused during the past two days and appreciate your patience.

Please note that with this update, all users will need to register again. Unfortunately, all previously saved favorites have been cleared in this process. We understand this may be inconvenient and we sincerely apologize for any disruption.

This essential maintenance was necessary to ensure that we continue to provide you with the best possible service. Your understanding and patience are greatly appreciated.

Thank you for your continued support.