Screenshots

Description

The HSBC U.S. Mobile Banking App allows you to stay in control of your finances, anytime and anywhere. You can register on the HSBC U.S. App or log on with your existing HSBC Personal Internet Banking details.

Manage your HSBC accounts in one place:
• Quickly see available funds and monitor financial activities
• Use Global View1 to monitor eligible international HSBC accounts
• Check HSBC credit card transactions
• View and download your statements
• Open a Global Money Account2 - a multi-currency, mobile-only account designed for people who see a world far beyond their local branch

Transfer Money & Pay Bills:
• Pay bills to virtually anyone in the U.S. from your eligible HSBC accounts
• Take a photo of your check and deposit it within the app3
• Schedule future dated payments and transfers
• Use Global Transfers4 to securely move funds from eligible US accounts to your eligible HSBC accounts
• Quickly send money in real time to your eligible family, friends, and other saved payees using HSBC’s Real Time Payments (RTP®) System

Get Support:
• Contact a Customer Relationship Representative right in the app

Security Features:
• You can use Touch ID or Face ID on a supported iOS® device
• HSBC’s Digital Security Device provides additional protection for Online Banking

* Important note: This app is provided by HSBC Bank USA, N.A. for use by existing customers of HSBC Bank USA, N.A. only. Please do not download this app if you are not an existing customer of HSBC Bank USA, N.A. HSBC Bank USA, N.A. is regulated in the U.S. by federal and applicable state laws and regulations.

Please be aware that HSBC Bank USA, N.A. provides the services and/or products available through this app to customers having an account relationship with HSBC Bank USA, N.A. HSBC Bank USA, N.A. cannot guarantee that the services and products available through this app are authorized to be offered in other countries, or that they are suitable for any particular person or appropriate in accordance with any applicable local laws, rules or regulations of any jurisdiction outside the U.S.

This app is not intended for download or use by any person in any jurisdiction where such download or use would not be permitted by law or regulation. The information provided through the app is not intended for use by persons located in or resident in jurisdictions where the distribution of such material or provision of such services/products is restricted. Customers availing of the services and/or products available through this app are required to comply with all applicable laws/regulations of their respective jurisdictions.

1 Global View and Global Transfers are only available for HSBC Premier and HSBC Advance clients and are not available in all countries. Foreign currency exchange rates and local country limitations may apply. Transfers from HSBC accounts from outside the U.S. may be subject to transfer fees. Personal Internet Banking is required to access Global View and Global Transfers. Access to US Personal Internet Banking through Global View from outside the U.S. may be limited.

2 HSBC Global Money Account is a prepaid, multi-currency account available on the HSBC Mobile Banking App for customers who maintain an HSBC consumer deposit account and have a current U.S. residential address or from a select country.

3 Data rate charges from your service provider may apply. HSBC Bank USA, N.A. is not responsible for these charges. Camera-in device required to be able to utilize HSBC Mobile Check Deposit. Deposit amount limits may apply.

4 Accounts eligible for Global Transfers include all HSBC deposit accounts, except for CDs. All HSBC accounts, however, are viewable within Global View

RTP® is a registered service mark of The Clearing House Payments Company LLC

iOS is a trademark or registered trademark of Cisco in the U.S. and other countries.

Deposit products are offered in the U.S. by HSBC Bank USA, N.A. Member FDIC.

What’s New

Version 3.10.0

• Improvements to our Mobile Messaging
• General bug fixes and enhancements

Ratings and Reviews

4.6 out of 5
27.4K Ratings

27.4K Ratings

GinAndPopcorn ,

Better, but not good

This app is better now than it used to be, since at least I don’t have to enter my date of birth and every time I want to log in, but it’s still not great.

The key component that is missing for me is that while it does show my available balance as well as my ledger balance, it does not show the individual amounts and vendors of the pending transactions. Even Visa gift cards can do this, why not an actual bank app? Even worse, it’s not on the webpage either.

Another related piece of this is that when an in-branch or ATM deposit is made if there is a hold placed on the funds, the release date is not shown on the app (or website) as with other banks. Asking in-branch doesn’t help as the tellers’ response is always “the system decides that.” Systems are programmed by people who set the algorithms. I’m sure this info is buried somewhere in the disclosures but I’ve yet to find it. Having your system to put the date on the customer’s account for deposit would allow for better planning where needed.

Developer Response ,

Hello! Thank you for your descriptive feedback. This helps us identify issues with the app! We will send this to the product team for consideration. We have plans to bring additional useful features to the HSBC US app in upcoming updates. Thanks for your patience, and please keep updating the app! ^RF

Global Letdown ,

Very Disappointed

I travel internationally for work and am in multiple countries every month. I opened this account because of HSBC ‘s global availability. Boy what junk. I have had my HSBC Premier global account debit card for ONE DAY and am already done with this bank. You cannot see pending transactions online or on the app. This is important especially for those of us who travel a lot. We need to be able to see the pending transactions. As it stands now, HSBC does not display the transaction until the merchant has paid. This could take anywhere from 3 to 7 business days. Not good HSBC, not for a global bank like yourself. The funny thing is the available balance reflects the debit but you can’t see who the pending charges are from or the amounts of each one. I certainly don’t wanna be in another country to find out that something I charge three days ago was incorrect and now I’m gone and I can’t do anything about it. Also, this app is TERRIBLE. It’s very limited, unlike every other bank I’ve ever used you can’t lock or freeze your debit card, you have to call the one 800 number in order to do that. Stupid stupid stupid. I’ve called the one 800 number and it takes 30 minutes to get a hold of a representative. Well, sorry, if I need to stop my debit card I don’t want to be on hold for 30 minute. I don’t have time for that. I’m still very disappointed because I was excited to have this bank. Going to look at Capital One 360.

Developer Response ,

Good afternoon! We appreciate your feedback and are working very hard to bring the features that you want and need. I understand your concerns and frustrations, we are very happy that you chose to bank with us. Please keep updating your app and look out for new features that are being added! ^AF

Sweetlilsuzy ,

Useless

This app takes several steps just to log in if you haven’t set up Face ID, which it conveniently forgets every few weeks so you need to set it up again. And then once you’re in the app, you can’t do anything of any value!! You cannot pay your bill, you can’t see you Current Balance - only charges that have cleared the bank which can take 7-10 business days; you can’t dispute a charge if someone stole your identity, you can’t freeze your card if you lost it or your wallet was stolen. It’s basically the most complicated way to see your statement from last month.

Customer service is useless, it takes forever on hold, you can barely understand the representative, and they can’t tell you what your pending charges are or your current balance either; they tell you they have to “clear the bank from the merchant side which can take 7-10 business days”
No Other banking institution has this problem - I have cards with CITI, Discover and Chase; all of which have amazing apps. I was duped into getting a HSBC card b/c they offer 23 month 0% APR and I just bought a house so I thought it would be a great way to get settled and not have to pay interest for my first 2 years. Should have known it was too good to be true.
The hassle is not worth it, I have paid my balance and I’m closing this account.

App Privacy

The developer, HSBC Global Services (UK) Limited, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Location
  • User Content
  • Identifiers
  • Other Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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