Hushed - 2nd Phone Number 4+

Great 2nd Line👍🎖🏆

Works well. Still learning the app but basics shows it it great. Is there a dark more setting? This is a 2022 update to my original review. This app works great. Can’t say enough about the trouble free service. Thank you! What could make it better is to allow the app to either mirror the phone display settings or facilitate a Dark Mode. When using at night, I get blinded momentarily when I check messages as I come into the app from a dark screen to the blazing white background. A utility that allows HUSHED to go dark would be fantastic! Also, the settings is a bit confusing as there are two sections that hold different aspects of that utility. Contracting all settings into one folder or place would be helpful. As I use this as a undisclosed 2nd line, having an ability to blank the screen from prying eyes by exiting the app when the phone is turned face down would be another wish-list item. Thank you Hushed for a good experience.

Mixed Feelings

I have used this app for about two years and used to really love it - it is the perfect way to organize communication with my students’ parents in a way that’s from my phone but also a helps me keep that communication a little more private and organized. The texts and contacts work well, and you can even attach pictures. Sometimes calls seem to go straight to voicemail, but outgoing calls are easy to place.

I unfortunately had a really bad experience where, for a month, I was logged out of my app (even though it was during a year I’d paid for already). 3 emails to customer service were ignored for weeks, and during that time I missed calls and texts for work. When I tried to submit a help request through the App Store, it said that my account had been blocked. After one more email, a really helpful tech person finally responded and was able to help me log back in. All my contacts were still there, luckily! The tech person was able to extend my number to make up for the inconvenience and check on the security based on where the app was used - that was an awesome response!

I’m really grateful that I eventually received help and can use the app again! In general, it has worked well for the past two years. I hope this past month (and the long delay in getting help) were just an exception - I hope to keep using this app in the future!

Developer Response ,

Hey we are actively trying to locate your specific email now as our initial search hasn't located the email we believe you would have sent but are very concerned about this issue. Would you be able to email us again today referencing this review? We really want to see this issue resolved and want to ensure we can locate the correct email thread to do so.

Missing Texts

Update: It took a few days, but Hushed was able to figure out what was going on and fixed the issue. Eventually I was receiving no texts at all, then I could receive texts from my wife but no one else. I’m now receiving all texts, which is a relief. It’s still a disappointment, because I have no way to know how many texts I missed. We used Hushed thinking it would give us more reliability than our cell network. That being said, I’m upping the rating to 3 stars, because the costumer service is quite good in that they were in contact with me about this the entire time. They’re courteous and attentive. This could have been some kind of fluke that happened during the porting process. I’m not sure.

Previous Review: This number is for work, but I’m missing texts. I can’t send texts either. I send them, but no one receives them. The only texts I receive are spam texts. To make matters worse, the texting was working I still wasn’t receiving group texts. I don’t care if the group text shows up as a group text, but I should at least get the text message. There’s no telling how many people have tried to reach me. What an awful mistake this was?!

Developer Response ,

Hi,

We're so sorry that you had this issue, but we're happy that our support was able to assist you!

If you ever run into any other issues, please contact us directly at support@hushed.com and we will be glad to assist you.

Have a lovely day,