Hyatt Inclusive Collection +12

With the app I was able to find and look up any information on the resort, activities, restaurants, etc. It also has easy a easy to use interface with a well made map of the resort. The app allows you to order a range of food to amenities, you can even order more bed sheets, a full room cleaning, and much more.T he app is a very well made and easy to use with many features and any information you desire. When we ordered any amenities on the app they were always delivered quickly and efficiently. The app has pretty much everything you could need

The app is helpful but not as informative as it could be. The night it rained changes were made but the information in the app was not properly updated. Another chain has access to concierge 24/7 via the app. It is so convenient not having to call or leave the pool or your activity to ask a question or make a request. If this app has that feature, I cannot find it. There should also be better descriptions of events and a daily schedule that includes everything for quick and easy access. I packed for Roman nights but if it was available this week, I could not tell when and where. If it was cancelled, the app should have stated that as well. Breakfast ordering. I could not figure out how to order 1 omelette with cheese, mushrooms, and spinach. Instead I received 3 omelettes. This should be easier to order the ingredients I want in one omelette. There are great desserts here but the app did not have selections for desserts with my dinner or drink options. I loved the comment section which allowed me to clarify my orders and add options that were not provided.

The hotel badly needs an update. All the furniture is old and the furniture in the buffet is stained. They don’t let you bring buffet food to your chaise and if you don’t want burgers or chicken wings for lunch at the outside grill you have to eat inside. There was construction noise the whole time next to hotel that it made eating inside unpleasant. There are few amenities in the room. No Q tips or cotton balls , hair conditioner. When we arrived there were no bath robes, no wash cloths and no bath mat in the room. Service around the pool is basically non existent even though we paid for a cabana. There is a wait for dinner unless you make a reservation at the hibachi table. The kids area is not open until noon!!! Kids get up early!! The entertainment does not start until 8:30 and there is no entertainment in the huge lobby bar at all. The wait to speak with a concierge took over an hour. I don’t know who rated this place but at most it’s a three star.