IB ONE Wallet ٤+

I’ve made several attempts to contact customer service and each time, if I’m lucky enough to get someone on the phone and most times I’m not, they’re unable to answer my question. Time on phone the majority of the time is over an hour.
I’ve made several requests for a copy of the agreement I signed when setting up the app, I still don’t have a copy. It looked like I was gonna be able to print it after I agreed to terms and I couldn’t.

Hi there, thank you for letting us know. We're sorry you had to wait so long and weren't able to get what you needed. All of our disclosures and agreements can be found on our website at https://www.independentbank.com/legal-notices. Let us know if you need anything else!

(ExPECT 2 hr wait times if you want to customer support) This app is useful if you like wasting money and time because when you try to transfer any amount of money it will eat up your whole afternoon loading and sending error messages. When your tormented evening is over, you’ve not only lost the money you were trying to transfer but you can say goodbye to any plans you had the next day because, as a reward for being robbed of your balance, you can expect to spend more hours on hold in an even longer line than before thanks to your bank merging with a mega bank. Do NOT download this app if you are sending any serious amount of money or if you value your time whatsoever. They do not. I’ve gone through these issues multiple times and there’s really no sign of stoppage. Ever since I joined independent bank in 2017 it has been a downhill ride. Reduction in quality, customer service, and response time. It’s insulting banking with these clowns.

Hi there, we are so sorry to hear this. If you can, please visit your local branch so we can discuss this together.

What a horribly designed and executed app. To transfer money between accounts now takes multiple tries and closing the app several times. Countless white screens forcing me to close the app and try again just to press facial recognition and wait for the app to buffer and load for 10 minutes. And that’s if it even works! Don’t know how many times I received the massage that an “unknown error has occurred please try again later”. I’ve only used this app successfully maybe 7 times. It’s difficult to pay your bills when the app is constantly down and you cannot see how much money is in which account so you have to either drive to a location to physically put your card in the ATM and get a receipt or call independent banks telephone number. Please for the love of Christ, fix this app. The old one was much better.

Hi there, we are terribly sorry to hear about the experience you've had with our app. We appreciate your honest feedback and will share it with our team. If you need anything in particular, please let us know.