Iberia +4

I’m a frequent flyer with Iberia. They are the worst airline in Europe. Period. The service is non existent, they will literally hang up on you if they can’t solve your issue. They hang up on me and I have gold status with them. Believe me, if there is another option to get you to and from Spain take it. I would pay 30% more to fly with anyone else just so I don’t have to deal with them. Their planes are dirty and the staff obviously all hate their jobs. If you bring them some chocolates you get treated especially well but why should I have to bribe these a holes to be treated well.

If you are flying from/to America fly American Airlines. They have 787’s which are way better than the A330’s and actually give a crap about their customers. That’s not to say you won’t have issues potentially but at least they acknowledge your existence.

Do. Not. Fly. Iberia.

It’s difficult to believe that I’ve spent over four hours attempting to pay for a checked bag, and still not knowing whether I’ve paid for it. If this is the type of service l can expect for the rest of my dealings with your airline, It’s impossible for me to believe that the flight is going to be run with any competent abilities perhaps I should purchase a lot of life insurance you’re not leaving me with a very good feeling of traveling with you folks

The website is slow, clunky, and hard to navigate. Crashed many of the times were we using it. We had to make some changes to our flights and the “Manage Your Bookings” option allows you to “manage” almost nothing. We were forced to phone the call center; it gets better! They charge you to use the call center but the website is so bad you have to for all but the most routine issues. What a rip off. Overall, I would avoid Iberia all together. Expensive fights, old, crowded planes (LAX to Madrid was like flying an overcrowded Greyhound bus with the least space between seats in coach I’ve ever seen), bad web site, very inflexible change/ refund policy (we were charged a flight price differential changing from a more expensive flight to a less expensive flight!). We gave them a try; it wasn’t a good experience. We will not be flying them again.