Iberostar Hotels & Resort 12+

We feel so blessed to get to experience this beautiful resort. We are Iberostar Double Black Prestige members and have received off the chart service! We were received by concierge Emmanuel, he made sure everything was perfect from fresh flowers in our room to Chandon Champagne everyday to Bailey’s Irish cream in our room for our 53rd weddings anniversary! He scheduled spa and jacuzzi for us! Then there was Candy who gave us the in and outs to the resort! She was so sweet an accommodating. Then Jennifer gave us a golf cart tour of the resort to acclimate us for locations of all amenities, so kind and informative! Then you move to the next day and start meeting the staff, such great fun! Edison bar tender at VIP beach, my goodness out if 10 points give him 100. He checks on you and make sure if you need something, drinks were top notch! Hugo not enough words. He is undoubtedly the best concierge we have ever met and we our dedicated Iberostar visitors! The grounds here are beautiful the crew works so very hard to make it perfect! Our maid service was perfect whatever we needed was provided and addressed, so perfect! Restaurant were very good loved the Steak house and Hibachi the best! Thank you Iberostar Playa Mita for making our seventh trip perfect! Love celebrating our 53rd with you!!

Dear Eve, It is always wonderful for us to know that our guests have enjoyed a perfect stay. It would be a pleasure to see you again soon. Regards, Quality Manager

We love Iberostar and have been coming here many times over the years. We love the nature and animals! People are very friendly and doing their best to make us happy. Entertaining team is always working hard and we enjoy the shows and games a lot! Special “thank you” to Giovanni and Arminda for giving us personal attention!
Great food at the major buffet and Japanese restaurant! The only thing we were missing this time was NO Pico de gallo and chips at the beach and pool area (used to be there before!)
Also I want to mention to whom it may concern about tons of sea weeds not letting us enjoy swimming in the sea. We understand that it was Mother Nature But for such a huge chain of hotels they could’ve done better job of having more people and machinery to clear the water so we can enjoy the sea!
We will definitely be coming back in the future and recommend Iberostar to our friends and family!
Anna (Juju) and James (Bond) :)) 😄❤️

Dear Anna and James,
Thank you for sending us your feedback and for your loyalty to Iberostar. We look forward to seeing you again soon.
Regards,
Quality Manager

To the Management and Marketing and Public Relations Team of Coral Level at Iberostar Selection Bávaro Team. I have nothing but gratitude for making my mother very happy and who turns 70 years old in a couple of days. We started with a few hiccups on room 1313 but management and marketing and PR were able to resolve with effectiveness and professionalism. Thank you to the Food and Beverage Team. Food and drink was excellent. To the maintenance team, thank you for resolving our technical difficulties since I had to work during my stay for a few days. ——————-Queremos agradecer a todo el equipo de marketing y relaciones públicas del Coral Level por toda la asistencia brindada por todas las adversidades con la habitación 1313. Lograron algo muy importante brindarle felicidad a mi madre que cumple 70 años. Son todos muy profesionales en su trabajo. Desde Management, el equipo gastronómico hasta el departamento de mantenimiento. Muchas gracias por todo su profesionalidad en todo lo que hacen cada uno en Coral Level Iberostar Selection Bávaro.

Dear Betty,
It has been truly a pleasure to read your review, and we would like to thank you for choosing our hotel for your holiday.
We have treated your description as a success story, and your thoughtful comments confirm that we are definitely on the right track with our numerous efforts and attention to detail. In addition, we will happily pass on your kind words of recognition to our staff. On behalf of the entire team, we would like to thank you for allowing us to serve you and for sharing your wonderful review. We would be thrilled to welcome you back in the future to repeat or even surpass this experience.
We hope you had a safe journey home and send you our warmest regards.
Regards,
Quality Manager