Description

Manage your accounts anytime, anywhere. Review your activity and balances, transfer funds, make deposits, pay bills and much more.

What’s New

Version 3015.0.1

Miscellaneous bug fixes and performance improvements

Ratings and Reviews

4.9 out of 5
35.6K Ratings

35.6K Ratings

Robin1972 ,

Mobile Deposit works half the time

**Updated**. There was a monthly deposit limit on my account that I did not know about. They have increased it and it should work from now on. I hope it does, so far so good.

I am at the end of my rope with Mobile Deposit. I own 2 small businesses and have 6 accounts at ICCU. Mobile Deposit doesn’t work about 1/2 the time and I have to drive to the bank. I deposit about 5 checks a day. Why should I have to drive to the bank to do it? I have uninstalled and reinstalled. Logged in and logged out. Called so many times I cannot count. I am about ready to switch banks to a bank with reliable mobile deposit app. I cannot call support every time it is broken and sit on hold for 15 minutes just to be told to login and log out or to try to deposit into a different account. That is not acceptable. My Iphone is less than a year old and keeps the apps up-to-date.

I am super frustrated.

Developer Response ,

Thank you for this review and feedback! We appreciate you sharing this experience, and we're glad we were able to increase that limit for you.

-----s** ,

Mobile Deposit

********** Update ***********
This issue seemed to have been fixed for a while, but it recently started crashing again. Once I get the picture of the back taken it pops up and says “you have been logged out - for your security your banking session has timed out due to inactivity”, and it boots me back to the login page. Please update again soon and make sure this problem is fixed!
******************************

The app is great EXCEPT... with the mobile deposit, when I try to take a picture of the back it never captures it automatically, I have to wait for it to give me the option to do it manually. Then after finally getting the picture taken it crashes every time!!! Mobile deposit is the only way to get money into my account since I don’t live near a branch! PLEASE fix this issue, it’s been happening for far too long now! Update the app please!

Developer Response ,

Thank you for your feedback! We are continuously developing new ways to improve the app. We are so happy the situation improved with our recent update!

TiredSloth ,

Love ICCU, irritated with the app

Seems like it's crashing a lot lately. Just tried to deposit a check and it keeps logging me out or crashing half way through. I saw a similar review and it was responded with "others don't seem to have this problem", but I think others just aren't voicing it or haven't tried certain features yet. Usually I'd just hop on my laptop or go down to ICCU but I'm currently out of state, so now it's an issue that I can't get around, hence my rating.

Update: i reinstalled the app and it fixed the previous problem. However now it constantly says "unable to authenticate". Still works, but that notice will pop up like 3 times before I can even log in. Not sure what's going on there.

Developer Response ,

Thank you for letting us know about this issue! We are sorry that this is occurring, especially when you're out of state. As noted earlier, this seems to be a new issue and we are looking into correcting it. If you could contact our team with your phone model so we can test on our end, we would appreciate that: memberservice@iccu.com or 1-800-456-5067. Thank you!

Information

Seller
Idaho Central Credit Union
Size
114.8 MB
Category
Finance
Compatibility

Requires iOS 12.0 and watchOS 5.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English, Spanish

Age Rating
4+
Copyright
Price
Free

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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