Ichigo: Japanese Marketplace 4+

I have used this app for around a year now, and have really enjoyed my experience! The layout is easy for me to understand, and I really like how everything is categorized. My experience has been smooth when purchasing and tracking items, but I do sometimes have issues with the app crashing and having to reopen it several times before it stays open. That being said, the staff has been extremely responsive in the times that I have communicated with them, and they have been nothing but helpful and kind!

I know that making an app is not an easy process, but I have seen improvements being made during my time having had this app, and they are much appreciated! Thank you for being a one-stop shop for a bunch of lovely products that I have purchased!

Thank you for your kind words and for being a loyal user of our app for the past year! We’re delighted to hear that you enjoy using it and that your purchasing and tracking experiences have been smooth. Also, we apologize for the occasional app crashes you’ve encountered. Our team continuously works to improve the app, and your feedback is invaluable in helping us improve.

We look forward to continuing to serve you and making your experience even better. If you need any assistance, please don't hesitate to contact us at: customer support team at help@ichigo.com.

I really wanna buy stuff, from this app but it won’t let me. Every-time I try to check out it doesn’t let me because of how laggy & glitchy this app is.

Thank you for sharing your feedback with us. We apologize for the bad experience you encountered while using our app. Your satisfaction is most important to us, and we are committed to providing a smooth and seamless experience for all our users.

In order to fix the problem, we suggest you kindly update the app to the most recent version. You may also contact our support team by using the app or by sending an email to help@ichigo.com if need assistance. We are more than happy to help and answer any questions you may have.

I was excited for the app but it is very underwhelming. I tried to change my shipping address via the app but could not do it- I thought it was a location problem but I was able to change it perfectly fine on the website. The same thing happened when I tried to open a ticket. It kept saying I was missing something in the message, however I filled out everything. I did it online and the ticket was opened with no problem. Please fix these issues! It makes it annoying to use the app

Thank you for sharing your feedback with us. We apologize for the inconvenience you encountered while using the app. To help resolve the problem you encountered, we recommend that you have the latest version of the app installed. If you encounter any further problems or have any additional feedback, please don't hesitate to send an email to help@ichigo.com. We will take a deeper look at your problem and assist you better.