ICS Mobile 4+

All I want to know is who to contact for refunds? I’m about $50 in. Some visits work. That being said it takes a lot of time and coordination on both ends to make a visit happen. I feel the price is fair when it works otherwise it’s like tossing $6.00 out the window. Either the kiosks’ don’t work (and when 1 works and 1 doesn’t the system allows for double booking time) so when two inmates have the same visit time scheduled and there is 1 kiosk there’s an issue. For people who don’t live in that world it’s simple. For them it could be a revolutionary war with days or months of consequence and retaliation if there is disagreement. In addition and this is important! If either party is not connecting (happens often) your not allowed to log out and try and reconnect! This is absurd. I’ve sat for 1/2 a visit or more. No video, no voice and vise versa. People need to be able to rejoin the visit up until the time they paid for us over!!! Last but not least let us know where to sign up for refunds. We have already spent hours and money trying use this system between web site scheduling and APP visits it’s enough to drive people crazy. Fix the app, fix the kiosks, add more kiosks, FIX THE CONNECTION! Stop stealing our money.

why does this app always sign me out first off? i usually don’t even write reviews but today i am… please fix this app it’s really confusing but seems so easy. i wasted my money because i couldn’t figure out how to connect. it says “get on 5 minutes before” it took me so long to figure how to work this app. i didn’t get a refund for my wasted phone call. i feel like the developer should change this app up & make it more easy to use. where the button says connect you should EASILY be able to get on the call. it has me downloading stuff to my files & it says empty (on my phone & on my MACBOOK) i never have issues with my macbook & my storage is never full. it’s not my fault. all i want to see is my loved ones who are in jail & it’s sad because it’s like they don’t care about us contacting them or giving them a easy way to contact us. going up to that jail is definitely a no no for me. authorities are so rude & disgusting & that’s why i choose to video call but this isn’t even convenient for me. please do something about this. it’s not fair to them or us who are trying to see their faces.. life is too short.

If you know, you know. This company itself is trash. This app is trash. Customer service, trash. If I could give 0 stars I would. All this company does is lag, scam, and lie and pretend it’s your internet making things not work. Their phone lines? TRASH. Inmates can call 10 times a day, and only 1 call will actually go through. On the inmates end it will say people deny calls, their service line is off, or simply just not answering when I will literally next to my phone waiting. Some calls even go mute, wasting time and money. The video visits you get? SCAM. They have you download a software that doesn’t even exist on your computer. File says empty. Forcing me to use this app, which signs out every 2 seconds. Their cameras try to do a portrait mode? TRASH. Blurry as ever. The inmate can hear you sometimes, sometimes they can’t. This app hasn’t been updated in 2 years!? That says a lot. They don’t care about inmates, they don’t care about the families that just want to talk to their loved ones. It’s all about money to them.