The mySunrun app is the single access point for Sunrun solar customers to monitor their systems, better understand their home energy profiles, and take care of business (like paying a bill or locating important documents).
General fixes and improvements to improve your mySunrun experience, which include:
- Fixed inconsistency of production data subtotals on the homepage
- New “pull to refresh” interaction to match mobile standards
- Design improvements to optimize space (no more weird white strip at the top of the screen)
- Streamlined Documents layout
- Misc. under-the-hood improvements to keep the app fast & stable
- Laying groundwork for new monitoring data improvements -- stay tuned!
Ratings and Reviews
Info makes little sense it is an improvement
I wrote a harsh review and this is an update. I appreciate the change on the graph from “production” to “solar” (but is battery power being counted twice?)
The recent changes may be confusing, but it’s possible we are now getting some useful information if it’s accurate.
Can we have access to more than just 24 hours of hourly data please. Even if it were 72 hours, it would be helpful...then I could see at least one or two whole nights.
I was originally a Vivint customer for a year. Their app had no problems at all it showed everything I needed, usage power produced, payments, everything that you would normally want to know.
However, since I was switched over to Sunrun I find that the application is pretty much useless for me. It gives me no information about my production, nothing about my payment, basically it gives me no information at all that I am interested in.
I have called Sunrun support two or three times with no satisfaction of a solution to my problem. The first support tech told me that the application would correct itself in time may be a few days. Having worked in electronics and engineering for 30 years I know programmed applications do not correct them selves they do not have that ability. Something is wrong, if you don’t know what it is just say that and that you will work on it.
I really thought being under Sunrun would be better, but at this point I do not have that opinion.
Extremely bad experience
I bought the whole magilla from these folks. Solar panels, battery backup, the works. To say it’s been unpleasant from the start, doesn’t do the experience justice. The latest issue is the battery. It failed. A SunRun tech came out several days after we reported the failure and confirmed that indeed the battery had in fact failed. He told us it would be a while before we got another one, because LG was backed up. He was right about that. It’s been nearly two months and no sign of a battery. I’m told we have been “approved” for a replacement and it will arrive someday. I was very unhappy about the battery failing. We have regular power outages. I felt better after we got the recall notice from LG wherein they explained our battery was subject to overheating and could cause a fire - on the side of my house. To wrap up, my house didn’t burn down, but I’m sitting in the dark because the power is out in my neighborhood. Thanks again SunRun. You guys are the best.
No Details Provided
The developer will be required to provide privacy details when they submit their next app update.
- Sunrun Inc.
- 5 MB
- Requires iOS 9.0 or later.
- Requires iPadOS 9.0 or later.
- iPod touch
- Requires iOS 9.0 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip.
- Age Rating
- 17+ Unrestricted Web Access
- ©2020 Sunrun. All rights reserved.
With Family Sharing set up, up to six family members can use this app.