Tiptapp: Moves & Disposals 4+

Stockholm

Järna

User experience needs improvement

I also had the experience that someone picked up the job and showed up 45 minutes late past the end of the time window. Also it was not the person pictured. You cannot cancel a job until the time window is complete, which puts all the responsibility on the user. I booked a job with 24 hours notice and then at the beginning of the window saw the driver was over an hour away. He claimed he would make it at the very end of the two hour windie, which was not realistic. I ended up booking someone else who showed up on time. I can’t say the drivers on this app have been reliable.

Good concept, flawed execution

The good:
- Very convenient and fairly affordable
- Fast response time

The bad:
- No guarantee that the item will arrive within 2 hours as they claim. Some workers will pick up multiple jobs at once. One of our job took 5 hrs and arrived at 23:00.

The ugly:
- the add-on insurance does NOT cover cosmetic damages. So a vintage furniture that was severed damaged cosmetically during transport will NOT be covered by the insurance. Read the fine print!

- Tiptapp claims that they are more like a marketplace than Uber/foodora, so they will deflect the responsibilities on the refund. However they also act as the payment processor, so one would realistically perform a charge back on the bank card in order to get refunded.

Developer Response ,

Hi!

Thank you for your feedback.
You are completely right! Our app provides a marketplace for private individuals that help someone or get help. Stripe is our partner for payments and Omocom our partner for insurance.

We are showing you all the statistics which you as a user can look at before selecting someone to help you, so that you can avoid to select someone that is often late. It is up to you to take the risk, or raise the payment to get better requests from more experienced users that more often shows up in time.

Please reach out to us at support@tiptapp.com with the images of the damage if you feel that the insurance company Omocom didn't cover it, if you would like us to have another look at a possible refund.