Fetch: America’s Rewards App 13+

This app should be simple, but it has some major issues. The scanning program lacks "intelligence" and misinterprets words to the point I think I am reading a lost language. There is no way to verify accuracy BEFORE the scanned receipt is submitted creating the cumbersome task of addressing items "not accepted" days after the submission. There is nothing like saving a bunch of packaging with barcodes for days after the product has been used to be on the safe side of being able to adequately challenge Fetch Rewards "denials". Today, I had a receipt denied because I had reached the maximum of 7 receipts in 14 days without having any reason to know that is FR policy. Where is it written? Why??? Some people shop often because they cannot store a lot at one time. I would think the food manufacturers would love people shopping for their brands several days a week. There is no clear way to know which inventory within a given brand is acceptable before purchase. I have somehow managed to accumulate 3,000+ points pretty fast, but I spent a ridiculous amount of time to earn points equal to $3. I chalked up the low earnings vs time spent to improving my learning curve. Would someone please explain how point distribution is determined. Does it vary by brand, price, item or according to whether or not the planets are in proper alignment. I am trying to be patient because I WANT to like this app.

Thanks for your feedback and your patience is appreciated. The dev team is working on improvements to the scanning software's accuracy. Hopefully the days of needing to correct your receipts will come to an end soon.

If you're keeping barcodes for any verifications we may ask, you do not need to do so. First, the purpose of verifying items is for the software learn which items are what, not as any sort of challenge. Secondly, the scan-to-verify feature is only an option; you can either select from the list of suggested matches or search the database for your product.

The submission limit of 14 receipts inside a rolling 7 day period is listed within our Terms of Service. We instilled this limit in order to prevent duplicate and fraudulent receipt submissions. This limit is based off the date the receipts are scanned into Fetch, not the date of checkout. If the app will not let you scan receipts one day, the just try the next.

With regards to the denials of which you speak, please send an email to support@fetchrewards.com with the store name & checkout date for those receipts and the Support Team would be happy to look into them for you.

Finally, about brands and points. No, planetary alignment does not play a factor into how many points you earn or which items provide points. You earn 10 points for every dollar spent (after store discounts) on participating brands. You can find an in-app listing of the participating brands, as well as on our website: https://www.fetchrewards.com/rewards/brands
As far as the inventory within brands, if the brand is listed in either of those two sources, it should qualify for points. If you ever have a receipt with a participating brand that did not earn points you can alert us via the orange "Correct My Receipt" button located at the bottom of the receipt and follow the instructions for manual review.

I love your app. I buy both brand name and store brand products. Sometimes I like the feel or smell of a brand better, sometimes I like the value of the the generic brand. I have run across running out of submissions because I have more than 14. It’s a bit worse lately because now you accept fast food and restaurant receipts. I just leave them until the end because they are only 5 points.
I do tell people to look over your points because sometimes you don’t get them like you should. Walmart is notorious for giving things odd abbreviations or hard to see receipts. Gatorade always gets points but they call it GZ 32 sometimes. (Gatorade Zero 32ounce). So I just fix it. So be sure you look and get all of your points. Fetch even lets you scan the product if that’s easier for you to show what you really bought.
Thank you so much for your APP. It helps my budget go further when I get money back for buying what I was going to buy anyway. Sometimes I do make a choice between 2 items because one gets points. But usually I just do my shopping and scan my receipts.
Oh, the best time to scan your receipts is just after you put them in the car and before you leave the parking lot. I put a little notch on one corner so I know I’ve scanned it. That way it’s done but if I need to return something that doesn’t fit, etc, I still have an intact receipt.

Thanks so much for taking the time to leave this detailed review! It's a pleasure to have you in the Fetch Family!

Overall I’ve had no issues with this app! It’s simple to get around, but I do have one chief complaint! This app has a weekly limit of scans to submit for rewards. The limit is 14 that’s average out to two shopping trips daily per 7 days. I don’t think that there should even be a limit on the number of times to submit a receipt for rewards. I don’t even get the same items each shopping trip. I take care of a mind failing paraplegic who tends to forget more than she remembers. So sometimes I’m sent to the store two or more times daily. Or we shop at two different stores daily. When we shop there may be two separate orders to pay for in one trip per store. So in one week I may be sent to the store 16 times. Today is a prime example I shopped at Kroger then she remembered she wanted cash back, round two at Kroger was like this, because atm was down I had to buy something else. Then we get home and she needs something from Walmart. Oh then after I get her to bed she asked did ya get this or that. I reply it was not on the list so yep I was sent back for round two at Walmart. So see four separate shopping trips in one day is the norm for me and because each item is different there should not be a limit on anyone’s submission for rewards. Other than this app is wonderful, but ya only get 4 stars because ya limit my shopping trips.

Thank you for providing us with feedback. Our goal for Fetch Rewards is help make the grocery shopping experience both easier and more enjoyable. We realize that some users have unique circumstances which may cause using Fetch Rewards to be difficult at times. As we continue building the app to achieve it's full potential, we will be sure to address all issues (big and small) experienced by users.