Put JACK Mobile in your pocket! The JACK Entertainment app is free, fun, and allows you instant access to your ClubJACK Casino and Racino loyalty programs on-the-go, as well as special mobile exclusive offers and promotions. This app lets you:
• View ClubJACK Rewards account balances
• See JACK Casino promos and restaurant info
• View upcoming JACK Cleveland and JACK Thistledown events & entertainment
• Receive special mobile offers and alerts
• Get general information and directions for all JACK Casinos and Racinos
• For VIPs, you can use the app to request your vehicle from the casino valets

This application is for entertainment purposes only. No prizes or other items of value can or will be awarded based on play.

Download the JACK Mobile app today! It's easy as 1-2-3.

What’s New

Version 3.0.46

General bug fixes and performance improvements.
We are always working on updates to improve your app experience.

Ratings and Reviews

3.7 out of 5
26 Ratings

26 Ratings

Unadulterated Truths ,


I downloaded the app a few days ago and it works well as a concise platform to view my offers, comps, and all casino promos. I had an initial problem logging in (server could not locate my account), but tried it a second time and got in easily.

I tested it real time in the casino against the kiosks and against info from the pit bosses and all info matches up in terms of player point accumulation.

The only thing that I could possibly "nitpick" about would be the refresh rates. There is a noticeable delay (t < 30s) in data update times from the servers to the kiosk versus the servers to the phone app. There are a number of factors that could influence update times such as data plans, service provider coverage, wifi strength, etc. so it is not a significant deal breaker.

AB1111! ,

Offers show old info

To the developers: the offers keep showing outdated info.

Matt283747492 ,

Broken Login Functionality

The mobile app is very slow to open and load. Once it loads, the login feature does not work. It will either spin continuously or throw an error message stating the JACK server has experienced an issue.

The other parts, information sections, are also slow to load. This makes no sense to me considering that this is simple text & image.

I suggest alpha and beta testing apps before release. Deleted from device til further notice.

App Privacy

The developer, JACK ENTERTAINMENT LLC, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Contact Info
  • Identifiers
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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