Put JACK Mobile in your pocket! The JACK Entertainment app is free, fun, and allows you instant access to your ClubJACK Casino and Racino loyalty programs on-the-go, as well as special mobile exclusive offers and promotions. This app lets you:
• View ClubJACK Rewards account balances
• See JACK Casino promos and restaurant info
• View upcoming JACK Cleveland and JACK Thistledown events & entertainment
• Receive special mobile offers and alerts
• Get general information and directions for all JACK Casinos and Racinos
• For VIPs, you can use the app to request your vehicle from the casino valets
This application is for entertainment purposes only. No prizes or other items of value can or will be awarded based on play.
Download the JACK Mobile app today! It's easy as 1-2-3.
General bug fixes and performance improvements.
We are always working on updates to improve your app experience.
Ratings and Reviews
I downloaded the app a few days ago and it works well as a concise platform to view my offers, comps, and all casino promos. I had an initial problem logging in (server could not locate my account), but tried it a second time and got in easily.
I tested it real time in the casino against the kiosks and against info from the pit bosses and all info matches up in terms of player point accumulation.
The only thing that I could possibly "nitpick" about would be the refresh rates. There is a noticeable delay (t < 30s) in data update times from the servers to the kiosk versus the servers to the phone app. There are a number of factors that could influence update times such as data plans, service provider coverage, wifi strength, etc. so it is not a significant deal breaker.
Offers show old info
To the developers: the offers keep showing outdated info.
Broken Login Functionality
The mobile app is very slow to open and load. Once it loads, the login feature does not work. It will either spin continuously or throw an error message stating the JACK server has experienced an issue.
The other parts, information sections, are also slow to load. This makes no sense to me considering that this is simple text & image.
I suggest alpha and beta testing apps before release. Deleted from device til further notice.
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Contact Info
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- JACK ENTERTAINMENT LLC
- 46 MB
- Requires iOS 10.0 or later.
- Requires iPadOS 10.0 or later.
- iPod touch
- Requires iOS 10.0 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip.
- Age Rating
- 17+ Frequent/Intense Simulated Gambling Frequent/Intense Contests Gambling Infrequent/Mild Alcohol, Tobacco, or Drug Use or References
- This app may use your location even when it isn’t open, which can decrease battery life.
- © Joingo LLC
With Family Sharing set up, up to six family members can use this app.