iPhone Screenshots


If you are looking for the best banking experience in UAE, then your search ends here! Mashreq Neo is a bank for a brilliant new world and was voted as ‘Product of the Year’ in 2019 across the Gulf. By downloading it, you not only get an intuitive and personalized app, but an entire bank in your hands.

Go ahead and try it! Download now & you will not be disappointed! Here are some of the features, all available to you in just a few taps:

Apply for Mashreq Neo conveniently
- 100% digital account opening without a branch visit. Have an Emirates ID? We will take care of the rest.
- Free Visa Debit Card, home delivered
- 10% cashback on your first month’s salary (Up to AED 1,000)
- No minimum balance commitment
- Get up to AED 300 as welcome bonus on opening a Neo Smart Account

Manage your money in just a few taps
- Zero fees & best rates on international money transfers to 35+ countries
- Send money to your friends instantly. All you need is their mobile number
- Card-less cash withdrawal across 300+ Mashreq ATMs in UAE
- Pay all your bills instantly

Save and grow your money using Mashreq Neo
- Up to 1.5% interest on your savings!
- Avail Mashreq Millionaire Certificates in a few clicks
- Avail instant loans in a few clicks (for salary transfer customers)

All this and more. But first, get the app, and tell us how your bank can be more brilliant for you.

What’s New

Version 2.6

Guessing what was keeping us busy? Here we are with a newer version of your Neo!

- A new current account "Neo Salary" giving you AED 1,000 cashback for transferring salary to Neo.
- Emirates ID expired? We heard you! As per Central Bank UAE guidelines, we are accepting expired Emirates IDs (expiry date after 29th Feb 2020)
- Mashreq Millionaire got even better. Chance to win a million AED every 4 months & 28 more monthly prizes worth AED 40,000

Share your feedback at neoconnect@mashreq.com

Ratings and Reviews

4.0 out of 5
82 Ratings

82 Ratings

anj ycerp 05 ,

Neo team wake up ! Bad service/ not convenient

I thought it's very very convenient if I will get online banking with mashreq neo. but it's not! It will take very very long time,Before you will receive the atm you need to wait 3days for the fetcher then after fetcher you need to wait another more 3days to receive welcome kit then when you receive the welcome kit you need to wait 10days to activate the account. Where is brilliant there? The customer need 1month to wait for this things? I don't understand why it's too much time to wait. It's online it should be fast more convenient. How I will refer to all my friend your service is very bad really this is my first time and I thought I will be happy and satisfied customer but I'm am not. Neo team it's online it should be more faster right? Please wake up. Do your job.

Developer Response ,

Dear Customer, we apologize for the inconvenience caused. Please write to us at neoconnect@mashreq.com from your email ID registered with Neo along with your mobile number & we will get back to you within 72 hours.

bo omar 23 ,

Buggy slow and missing crucial features

Can’t believe this app has a 4.0 rating. Firstly i didn’t get my cash back of 100 dirhams, I haven’t contacted their customer support yet but I shouldn’t need to when they have based their entire campaign around that offer. Secondly i get emails every time i spend on my card, when i never signed up to get any emails so why is that happening and most of all how do i stop it??? Why can’t i get an SMS like every other bank in the world. Lastly i was expecting something like LIV where i can tack my expenses but that doesn’t seem to work either. The worst thing is there no section on the app for any technical support sooo i guess i’m one really unhappy customer

Developer Response ,

Dear customer, we are sorry for the inconvenience. Can you please share more details with us about your concern at neoconnect@mashreq.com and we will get in touch with you. Regards

Imran.balushi ,

Worst service

Its the worst service i have ever experienced, no customer support been almost 2 months applied for an account, got welcome kit after almost 10 days and card not active yet mailed multiple times always get a new reference number but no call...just want to cancel the account and never recommending anyone...numerous email and phone calls to the customer service very disappointed.

Developer Response ,

Dear Customer, we apologize for the inconvenience caused. Please write to us at neoconnect@mashreq.com from your email ID registered with Neo along with your mobile number & we will get back to you within 72 hours.


Mashreq Bank PSC
97.2 MB

Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.



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  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

  • Siri

    Get things done within this app using just your voice.

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