University Credit Union 4+

I’m using this app now for over a year and it has always served me well it’s really easy to look up the balances of your checking and savings account as well as the one of your credit card it’s also very easy to deposit checks the app has never failed me it always worked well and I always had a very secure and safe feeling when using it so thank you for this great service University Credit Union

I could walk in and ask for a loan, and walk out all happy. And I had that pride with the University credit union because the credit union knows where I work I for Ucla. I’ve been here for 26 years, I’ve always brags UCU… I tell people go to the credit union. Forget Wells Fargo, forget Bank of America. you will feel better, and UCU. GO TO THE CREDIT UNION THEY MAKE LIKE THE EASIER, BUT IT HASN’T BEEN LIKE THAT RECENTLY. I’M DISAPPOINTED. MY CREDIT UNION NEVER CARED ABOUT MY CREDIT SCORE BECAUSE THEY KNEW WHERE I WORK. THEY KNEW I HAD A JOB AND THEY WILL GET THEIR MONEY FIRST BEFORE ANYBODY ELSE. SO I’M JUST DISAPPOINTING. I’m having a little trouble right now with my phone, but UCU always pull me out I feel neglected. I feel like the red headed step child. I thought left alone.

When the new site was introduced to users around mid 2023, it failed to migrate all but two of my payees in the list and consequently I was subjected to various late payment fees by the time I realized it. Since then I have contacted UCU a few times and to this date, the associates have not been able to explain why an automatic payment system failed so drastically. I will be elevating my concern to the appropriate Federal agency shortly to have this issue looked at from the users point of view in addition to the fact that the portal/site is more difficult to get used to and lacks the necessary tools to add new payees, new values, etc.