Taptap Send: Money Transfer 4+

Just ok but not very good

The app itself is not great. Saw it on facebook, but it had a lot of issues… I kept getting flagged for fraud for no reason, and even just adding a new account is a hassle. I tried to contact their support but even they didn’t help. Thankfully the director Saad was available to help me, and he walked me through it, and even helped solve problems ahead of time. I would give the app 2 stars because it does work smoothly.. WHEN it works. Most of the time it’s too buggy to actually get anything done. I still wanted to leave 5 stars to reflect my appreciation for Saad, if you are lucky enough to speak with him directly he will go above and beyond!

Too Creepy

I find this app very creepy. You start off setting up your account and they ask for few personal information and they ask for more information little by little. By the time you know it, they would’ve collected your entire life and if you want to change anything, then you’d have to contact support. That’s where the trouble begins. You can’t get anyone to talk to and they then make it almost impossible to remove your personal information or close the account. Unless you want give every personal information, even your whole life, be very careful. Too invasive and creepy, to say the least.

By the time you finish setting up, you feel like you were seeking employment with the FBI. They take everything you’ve lived for and then turn around and say that they have to closed your account. I’ve used PayPal, xoom and never a problem and PayPal itself for over 10 years and no problem with my ID but these folks claim there’s a problem and yet they can’t tell me because of government regulations as if the government is afraid of me.

Creepy folks!!! Please run far and don’t follow their very creepy approach. Next time they will ask for your parking ticket, airline boarding pass, and maybe utility bill as well as your X-ray photos

Developer Response ,

Hi Catasofo,

Thanks for your feedback. International transfers are heavily regulated and it's our duty to collect some information to make sure we are actively fighting against fraud and protect our customers at all time. Rest assured that we are treating all info with the upmost security and confidentiality as we understand how important this info is. Our customer service is available from 8-5 on the lines but we are sorry to hear that you had issues reaching us. You can also send an email (from your registered email) and we will make sure to assist you and would be able to reassure you on the processes we follow to protect our customers. It is important for us that you can trust the product and enjoy using it.

Regards,
Taptap Send

Bad service

I verified my account weeks before! Afterwards i been doing transactions with no problem. However 2 days ago i tried to transfer, then a message popped up saying “my account is suspended”. Thus i reached out to customer service. I emailed 2/3 times, messaged 1 time, called 2/3 times. Didn’t receive anything. After i called and finally thei received the call and one person said he will ask the other team. Well i waited and received and email saying my account is closed. Then i called again and asked for clarification, one of the female agent she said she will ask another team again, afterwards I received email saying they can’t provide reason nor they will open my account!!! I humblly requested for clarification again as I didn’t provide any false information during my transaction. But i received an email from them copy pasted the old email. Which is frustrating and unethical! Idk what to do! I need to transfer money abroad very urgent!!!

Edited: after the developer responded, i called them again and the customer service agent said “ do whatever you want to do” like what type of response is this??? i know they are being to ignorant which developers may not care! But this will cause them badly by the time!!!

Developer Response ,

Hello Shakil, I am very sorry to hear your account was flagged and suspended. If you think it was done in error, please get in touch again and we can investigate this matter as we always strive to give our customers the best experience while safeguarding against T&C violations.