Tracker, Reminder - CareClinic 4+

Really wanted to love it 😫

I really wanted to love it. It seems to do so much more than any other symptom tracker.

I wanted to track my chest wall pain and was 100% sold when I saw ice baths were trackable in the therapy section too 🥳

I entered my ice bath yesterday, I entered it this morning. I had a pain at 7 pm CT. Entered that information. It said I had 3 check ins and a 2 day streak - perfect

I added the water temp this morning but it didn’t look like it added to my entry this morning. I edited this morning’s entry. Updated. Go back to home and both baths have the same temp 🤦‍♀️ had to adjust yesterdays temp (that was fine before I adjusted the other one). Back to home and only 2 check ins. I searched all over but found no record of my chest pain symptom.

I said - nope I’m done and deleted the app on the spot. I might as well use pen and paper for my symptoms, that’s just not as easy as having this in my pocket.

This app has a great UI and so much customization, but if I can’t get it to keep track of the only symptom I have, it’s certainly not worth any amount of money. I’m not going to say it wasn’t operator error, but I’m pretty good with apps, reading, watching how to videos if I don’t get it. Everything seemed pretty straight forward how to use it. I even got the thumbs up or congratulations that I completed all 3 check ins.

Developer Response ,

Hello, thank you for your review. Some of the things you stated aren’t clear to understand such as changing a therapies temperature, that functionality doesn’t exist. Additionally, when you say ‘home’ are you talking about the Today screen or the checkin screen? If you do decide to give CareClinic another try, please email us directly at ak@careclinic.io and share a video so we can assist further. Thanks

Buggy, pricey, and no support

I ran into so many problems with this app the first day that it was virtually unusable. It was almost impossible to sign up, it crashed every few minutes, some features didn’t work at all, it was literally impossible to log in to the website, and even though they have a support site, no one responds. I’ve emailed support almost a dozen times without a response. I tried calling, but no answer and their voicemail isn’t set up, so you can’t leave a message. I can’t check on the status of my support requests, because I can’t log on to the website.

Basically, for $9.99/month, you’re paying for an app that doesn’t work and nonexistent support. Look at all the other reviews of people who’ve run into the same problems and can’t even get their money back. It’s even worse that this app targets chronically ill people who are often disabled—people who are very easy to take advantage of. The developers should be ashamed of themselves.

Oh, and just an FYI: if you want a tracking app with great support (they answer within 30 minutes—I even got a co-founder helping me) that’s cheaper by $3 and that actually works, head on over to OpenCare.

Developer Response ,

Thanks for your multiple reviews. During COVID we are a bit backlogged, we do see you emailed us multiple times in a day right before leaving this review, I hope you were able to resolve your issue. Thanks,

So great

I used natural cycles for birth control for 3 years. It felt great to finally get off hormonal birth control that I’ve been on, on and off, since I was a teenager. I always had side effects. I didn’t even use the app that consistently, but after a year or so I was getting regular notifications about my ovulation and the regularity of my cycle. Last fall, when we switched to “planning a pregnancy” CareClinic knew my ovulation day and we got pregnant the first try. I’m 31 and it feels really great that I didn’t spend months stressing over finding my ovulation. I also felt good knowing that if we did have trouble conceiving, I would have a three year cycle record to show my doctor to help identify the problem. Can’t recommend enough.