Official ValleyBike Share 4+

The bike share is a great concept. Its execution leaves something to be desired. It is inconsistent and unreliable. On multiple occasions, the app has declared that I’ve unlocked my selected bike. Yet no unlocking sound emanates from the dock, and the bike remains firmly locked. Sometimes, moving on to a different bike does the trick. Other times, you are denied access because you have supposedly reached your limit of unlocked bikes. EVEN THOUGH YOU DON’T HAVE A BIKE YET! I’m just grateful I haven’t found myself stranded after an episode like this. Just inconvenienced and irritated as heck. I doubt I will renew my one-month initial membership. I’d rather put the funds towards a bike of my own.

It took a good 30 min just trying to navigate the app and create an account. Why? It’s 2021, this should have taken all of two minutes. I gave two stars because I was finally able to unlock a bike. However, my friend was not. Despite following all the prompted steps. My CC was charged three separate times. My guess, it’s from all those time I spent trying to set up an account. Not sure I would use again unless they make some much needed changes.

I have used this for one round trip, with my SO, which means two of us taking out a bike two times. Not one use was smooth. First it wouldn’t accept either of our address , which I see others have noted. Then We both had trouble docking it. Time to leave , I grab a new bike without issue from a different location we walked to. Their app would not allow them to unlock new bike, kept getting red error message that said it wasn’t working at this time . I had to bike home alone and then go to get them. One and done for us.