Now Mobile 4+

I have not personally experienced any bugs or quirks about the application. After years of using the website to submit and email to follow up with tickets, it has been a great experience submitting tickets, following up with and adding comments to tickets from the app.

Even the simple ability to take a picture of something from your phone to attach to a ticket is so much easier than having to take a picture, email it to yourself and then uploading it saves so much time.

If I did ever run into a bug or something non intuitive, the app would still receive a five star rating just because of ease of use as how it used to be.

Thank you for taking the time to share your valuable feedback. It is great to hear you are enjoying the app!

Developer response only reiterated exactly what was complained about below - a clear indication of exactly why the below mentioned problems were coded into the app in the first place and why testing is clearly not finding or perhaps not having any authority to require that it gets fixed. Problems: the app keeps sending me an iOS notification that the chat was closed (“due to inactivity this session will be closed” AND shows a badge on the notifications icon at top tight inside this app). Everytime I tap to see the notification, it opens a NEW chat - this is a never-ending loop. Also the chat text box only shows two lines of typed text ... I can never see what I’m typing - or even correct text - especially necessary since it is not using standard auto correct or auto text suggestions !!!!! this chat function is angering. and then, as if that is not bad enough, I use the Settings/give feedback menu inside the app and it just takes me through a couple popups that says to contact my system administrator with a button to press OK - that’s a joke - terrible UX!

Apologies for any difficulties you have faced. We would love to hear more about the particular issues and how we can improve our app. Please reach out to your system representative and provide further details where they can assist in opening a ticket on your behalf.

Making claims is extremely difficult when my hand held is being used to place an order. With the now app on my phone, I am able to take photos for my credits with ease when the product is on hand and upload them directly into the app on my phone. Also, the system finally is connecting with my orders and pulling correct invoice numbers for the first time all year. Thank you for this update.

Thank you for taking the time to share your valuable feedback. It is great to hear you are enjoying the app!