PleurX App 12+

Hasn’t logged in in days, won’t give us a link to replace password

This was working wonderfully until about 3-4 days ago. Now, it won’t log me in (even though I know it’s the correct password and email), and won’t send me a link to set a new password if I do select “forgot password” to try to circumvent the issue. I haven’t been able to log any PleurX catheter drains in days, and I have no idea if the app will ever work again for us, and no customer service to contact to address the app issue.

Not sure what’s gone wrong, but it seems to be on the developer end. I’ve tried the app on several different devices and am running into the same problem every time.

Very poor support app will not login

I have been using this app for several weeks. Now it will not login with the known correct password. I am not able to reset password. I am not able to create a new account. I have completely wiped app from device and reinstalled with no help. Also downloaded it to two additional devices I am still unable to login. I have called the support number several times and all I get is a run around with several people telling me that that’s not their department. The app would be a very useful tool if it were actually to work. Please provide better support.

Doesn’t always update your input

Works sometimes. 50% fail. I recommend always taking the photo with phone camera outside of this app. I’ve had to delete and re-install this app several times and try to enter data from days where it failed to hold the inputs. Tried to show the pulmonary team the records and all we saw was the filling PLEURX bottle animation for 5 min. Big bust. Luckily, I also recorded the drainage stats on paper.

Developer Response ,

Thanks for the comment, Rocking in the tree tops. We are looking into your concern now—stay tuned.