R3Support 4+

Unival Group GmbH

Designed for iPad

    • Free

Screenshots

Description

The future of remote support for field technicians and service staff has arrived.

With R3Support experts can communicate guide, instruct, train and document any service or repair activity and communicate with their colleagues or clients in the field with augmented reality.

R3Support is a collaboration and knowledge sharing tool that will provide excellent live video, audio and augmented reality content to work on difficult tasks efficiently.

Benefits of using R3Support in your business:

Connect instantly an expert with field workers or clients, who need guidance and support.

Scale your expertise and manage service cases.

Reduce or even eliminate travel costs-

Improve communication with AR annotations on live video stream.


Maximize customer satisfaction

Features:

ANNOTATIONS:
Experts have the ability to draw, highlight and top of real-world objects in a shared video.

SCREEN SHARING:
PC or Mac applications or entire screen (web, .cad, .dwg etc.) can be shared in the remote screen of the smartphone, tablet or smart-glass.

DRAWING IN FREEZE MODE:
In remote session, it is possible to take snapshots of video frame and simultaneously draw directions, shapes, text etc. on the image.

DRAWING IN AR:
In remote session, it is possible to draw and write notes on the live image in augmented reality in real time.

CHAT:
A WhatsApp style chat to communicate with your technicians and your customers in real-time.

COLLABORATIONS:
Scroll, zoom, draw on same document (.pdf, .png, .jpeg, .obf, . fbx) in realtime. Remote user sees everything from expert’s knowledge.

ADAPTIVE VIDEO QUALITY:
Video quality is adjusted based on connection quality to adopt changes.

Please get in touch with our R3Support service team under support-unir3mote@unival-group.com

What’s New

Version 3.2.8

- Bug fixes and performance tunes to make your experience better.

App Privacy

The developer, Unival Group GmbH, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Identifiers

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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