Lama Mobility 4+

The locks didn’t work most of the time

Thank you for your 4-star review. We are glad you had an enjoyable ride and appreciate you reporting the issue you experienced with the lock.

SCAM! So they charged me and my friends $100 EACH extra each for not returning our scooters in the same location. After the app directed us to a location where we were allowed to drop the scooter off. They refunded us after we made a fuss. This is their business model… they hope people don’t notice. They should be legally punished!

We are sorry you had a poor experience, and our customer service agents attempted to assist by refunding each of you the penalty fee for discarding the scooter, whereas you did not return it. We have provided many instructions in various places to be transparent on the rental rules. These rules are posted on signage at the docking stations, on the app instructions and each time you start, pause and end a ride supplemented with text, graphics, animation and pictures explaining that Lama Mobility is a round-trip service allowing you to hop on/off and enjoy the sights and various activities. Once you are done with your ride, you must return the scooters at the same location you initiated the scooter ride.

Had fun riding scooter in Key West FL until trying to drop off. App indicated a “drop zone” different from our initial rental location. Left scooter at drop zone. Charging station was full. Left scooter. Was charged $100 for not returning scooter to original rental location. Very cryptic terms/policies. Do not rent if you intend to stop somewhere else in KW other than the original rental location

We are glad you had an enjoyable experience riding your e-scooter in Key West. Our app does not indicate a "drop zone". We are sorry that it was not more clear on the instructions at the kiosk and app or each time a ride starts or ends. We try very hard to communicate with text, graphics, animation and pictures that Lama Mobility is a round-trip service allowing you to hop on/off and enjoy the sights and various activities. Once you are done with your ride, you must dock the scooters at the same location you initiated the scooter ride. As there is one docking space for each scooter, there should never be an issue with a full docking station.