The Allstate Motor Club application enables any user to quickly and easily request roadside assistance to be sent to their location. Leverage Allstate’s nationwide 24/7 roadside service provider network and your phone’s GPS capabilities to route assistance to your location. Service providers are qualified and satisfaction is assured.
The application is designed to also help Allstate Motor Club members access the benefits of their membership plan. But you don’t have to be a member to use the app.
Download the app and it will:
Track Your Location (or enter address yourself)
Suggest Vehicle Drop-Off Locations
Find Nearest Allstate Selected Service Providers - with shortest estimated arrival times
Show Service Provider Info – company name, phone & technician name
Give Status Updates – shows your technician’s whereabouts on map
Alert Your Family – service sends your family or friends an email on your situation
Provide Live Customer Service Backup – 24/7 in case you need additional help with your request
Services for vehicles outside Allstate Motor Club membership are subject to fees.
This update is to make the move our website smoother and get you back on the road as fast as possible.
Ratings and Reviews
Great, with hiccups.
This has been a great time saver to replace calling in my request and I've had service delivered every time with updates and ETAs as well as a map to follow my 'rescuer'.
My problems begin after I've accepted help. If I do not tend to the app immediately to prompt that the service has finished, the app gets stuck, tells me there is an error and gives me the option to either try again or call, neither of which resets the app back to home screen. To fix the issue, I need to uninstall and install the application.
Allstate Motor Club
First off let me say I have had the Allstate motor club towing service for about 3 years now and it is the best service I have ever invested my money, but this app needs MAJOR improvements. I have submitted different service requests with this app 3 separate times and my request did not get completed. Now when I call the 1-800 # the automated systems refers to this app for faster service and it should not because sometimes the requests are not even received and I need a guarantee each time I am submitting one! I prefer using an app because I don’t have to hold on the line for someone to pick up and sometimes wait times are long which I expect because this is a popular service many probably have. As I’ve stated I’ve given the app chances but because of the experiences I have using it I have decided to uninstall and just call for app service requests in the future.
Won’t show my benefit information
Every time I try to open the app it never shows that I have any benefits, even though I’m a premium member. I needed to use it just yesterday and I had to go online instead of the app. It still showed no benefits so because I was in a hurry I had to pay for a lockout service out of pocket and go through a lengthy reimbursement process. I spoke to membership services and Mike was extremely helpful, polite and apologetic it he shouldn’t have needed to do that. I signed up for this service because of the seemingly good app support but it hasn’t been for me. So long story short fix your app so paying customers can actually use your services the way it’s supposed to be used.
Data Not Collected
The developer does not collect any data from this app.
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- Allstate Roadside Services
- 38.7 MB
- Requires iOS 12.0 or later.
- iPod touch
- Requires iOS 12.0 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip.
- Age Rating
- © 2018 Allstate Insurance Company
With Family Sharing set up, up to six family members can use this app.