SquareTrade Protection Plans cover all of your electronic devices for accidents like drops and spills, plus common malfunctions. We’re trusted by over 80 million customers and have an A+ rating from the Better Business Bureau. Plus, SquareTrade Protection Plans are the only plans backed by Allstate.
Our mobile app makes it easy to access all our services, right at your fingertips.
Use the SquareTrade mobile app to:
• Understand your coverage
• Upload your item receipt
• File a claim to get your item repaired or replaced
• Check your phone health and network speeds to help troubleshoot your device
• View tips on how to get more from your technology
• Chat with an agent
• Buy a plan to protect a new item
• Update your account information
• Access premium features like Tech Support, ID Protection and Roadside Assistance on selected plans
We regularly make release updates to improve your experience. In this release, we worked on a few minor enhancements and bug fixes.
You can now:
· Enable a push notification for chat responses
· Upload a PDF receipt file
We value your feedback, so if you have any ideas or suggestions email us at email@example.com If you like the new update, please leave us a rating and review.
Ratings and Reviews
I got denied because I supposedly selected physical damage
I could not go back and had to call anyway. The app is super sensitive and there is no going back and starting again. Be sure of the damage classification before you submit your claim -it was covered under wear and tear by the operator- Michelle who was super helpful. Faz was the online chat guy who helped as well to submit notes that it was wear and tear and not physical damage.
Terrible customer service
I purchased four Plans in March 2018 I am fully aware that they do not cover lost phones, I call them to let them know that I have a new phone my sons phone was lost And I have had the worst time trying to get coverage for his new phone they gave me the incorrect information the representative gave me a false name he was Indian and gave me an American name I was on hold for over an hour he told me that a supervisor will call me back which they have not called me back as of yet every day that I’ve been calling up and getting the runaround and no one is giving me the correct information I spent over $600 on four plans and over it at this point I am about to go to the news channel to tell them what’s going on and I have the screenshots of me being on hold and on the call over and your and a half all I’m trying to do is get a phone covered and a phone fixed when you try to put in a claim it is the worst ever you’re better off going through your mobile phone company and paying a monthly bill at least when you call In your service Is provided immediately and your phone gets fixed right away I’ve been trying for three weeks to get service and to get my problem rectified and as of yet I have not Square Trade is an awful service You’re better off going through your phone carrier it’s less headache a little bit more money but it’s worth it.
Terrible Customer Service
Ever since Allstate bought SquareTrade, it has gone down hill. Now, the claims process is a joke and call centers are in third world countries. Slow to respond and process. I’ll be 4 weeks minimum without a basic repair to my tv completed. They fixed it once but not with the correct parts. So back to multiple 24-48 hour processing times for a variety of things.
Just ridiculous at this point. I’ve spent well over $1000 of my personal time responding to them. Warranty is not worth the money since repairs are managed in the old fashioned insurance company way of making everything difficult.
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With Family Sharing set up, up to six family members can use this app.