Vestiaire Collective 4+

BUYER: I was happy with what I bought from Europe. It arrived fast. I don’t like how the search works as it is hard to find what you are looking for. I don’t like that seller descriptions are moderated because it makes it harder to find what you are looking for and moderators make certain items not available to purchase e.g. leather goods that they would state are exotic while it is just the print or kashmir (as wool product) or fur. Yes there is high customs fees almost double the price of the item which was added recently if you buy from abroad . Again this is a deterrent for a lot of buyers. Adding items to favorites not always works.
SELLER: you items are exposed to large number of buyers globally. Again seller description moderation is not good idea as they may prevent your items from being available globally or not show up in search. Selling fees could be described clearer on the website They charge 15% in most cases (12% plus 3% processing). Overall I had a good experience with VC as a buyer and seller. hopefully they can figure out how to improve search and eliminate the moderation.

Dear Kama_37, we thank you for taking the time to share with us your recent buyer and seller experiences! Kindly note that items, such as children clothes, sunglasses and items containing fur, exotic leather will be restricted by customs. This is why we invite and encourage our Members to buy locally and avoid for instance customs fees, on authorized items from other areas. We strive to build a community based on trust and fashion activism. This comes with adjustments and changes. Your shipping fees are calculated based on your shipping method, shipping country and delivery country. The more local you buy, the less you’ll pay. We also confirm that your understanding of our new selling fees are completely right! A payment processing fee of 3% will be added to the 12% core fee, amounting therefore to a total 15% selling fee. We remain available for any further request or information !
The Vestiaire Collective team

At first, I loved shopping on Vestiaire - they have good product options over a variety of sellers and types of products. But BEWARE, they have the worst customer service out of any platform I have ever seen. I purchased a product that, shortly after purchasing I realized was gravely misrepresented in the listing (I basically thought I was buying a purse and it was in fact the size of my palm”. I reached out to Vestiaire immediately about the issue to see if we could cancel the order before the item was shipped. I was told that, although they agree that the item was misrepresented, the Seller is the only one that can cancel the order. I reached out to the seller and she refused to cancel in order not to hurt her “selling reputation”. Once I actually received the item, I reached out to Vestiaire again. I have been tossed around with about 5 representatives for a complaint that I filed. Finally after days, they just told me that they agree the item is misrepresented but I didn’t reach out within 72 hours of receiving the item so there’s nothing that they can do. Plus, I reached out before the item was even shipped. Many other sites will give you a one time leeway but not here!

Anyways, what I am saying is you can find some good stuff on this site. There’s also a chance that you will pay $300 for a keychain that fits absolutely nothing. If you have money to waste, go for it.

Dear Taraneh, we are getting back to you regarding your query on your item’s size. Indeed, we first must apologize to you regarding the the possibility to cancel this purchase, as all elements to identify this information have been available prior to your purchase. Please note that your seller indeed advised the exact measurements (2 x 2.3inches) on October 18 in the ad comments. In addition to this, we also must confirm that the model of the bag has been correctly advised here, rendering also access to information possible. Therefore, we would like to take this opportunity to apologize to you regarding the processing of your request and kindly inform that the relisting has been reenabled on your item. We remain available for any further contacts and hope that this clarification has been helpful !
The Vestiaire Collective Team

I deleted this app 6 months ago because of how frustrating it is to use and more importantly I do not trust selling on this site.. Tradsey now converting with this garbage company forces sellers to transfer listings. Re download and shocker it’s still awful.. can’t login, can’t reset password can’t do anything without getting error codes. Make a new profile on the website then log in on the app which still had glitches just to find out you still can’t upload photos 🤣 like what?… choose upload photos and you get the last photo in your album and that is it.. same as 6 months ago. Clearly it is not well maintained or developed. Try using your own app and see how easy it is!! Took me 20 minutes to post ONE listing on their website… not seamless not user friendly. curtsey and mercari way better………..

DEVELOPERS- how am I supposed to list an item when the picture function does not work! One large photo shows up… and you have no help or contact area! Took 30 minutes to list one item on the website which was refuse with ZERO EXPLANATION (check email well I checked and there is nothing) same item I have listed on Tradsey so why would it be refused… Why is everything so difficult with no help options!? website and no better! Can only upload 1 photo at a time… dumb and takes forever! The most frustrating selling app/site! Get it together!!!

Dear Member, we regret to hear that you have been facing difficulties migrating your items on our platform ! Could you share with us your App's username, as it seems you could log in and tried to list an item ? Thank you in advance for providing this information to us,
The Vestiaire Collective team