Seamless: Local Food Delivery 4+

I’ve been using Seemless/GrubHub for years and never had a problem- until the other night. In NYC this past Tuesday night it was raining. When the whether is bad you kinda expect a delay in food delivery, but this one took the case. No only did the delivery guy claim to have delivered my food, he refused to answer the phone for me And the restaurant he works for. After all the calling back and forth, it’s now 11 p.m. and I knew I wouldn’t be able to get such healthy food at such an hour. So I decided to re-order the food and went to the restaurant to pick it up and paid cash.
I told the restaurant to take the $$ for my order out of his pay to make sure He didn’t get away with it. At least I was reimbursed for the order I Never received.... who would think about doing such a thing?
Besides, it’s Not like he got into an accident, maybe skidding in the water because of the rain... (yes, that happened before), but at least I got my food from a restaurant I always order from, so I knew my delivery guy on that run... This was the 1st time I ordered from this deli, but I see I’ll have to pick up my food from now on from this one.
Otherwise, I love the convenience of ordering food <3.

Hey Cachae7. We are so sorry to hear about your experience on our App. We would very much like an opportunity to rectify this situation. Please reach out to a member of our Customer Care team at 877-585-1085. Thank you.

Update: distance sort was fixed.

App quality has generally been a mix of forward and backwards steps over the years and I usually just deal with it until the next update fixes it, but breaking distance sort is a non-starter. In a recent change, I couldn’t see an option on the web site for distance at all was it removed, sorting by distance in the app returns horribly broken results, a diner a block away is now preceded by 261 other restaurants, it’s almost like a random bucketed list of restaurants now than anything I can reliably use, of note the default Recommended sort order was never really useful here either. Not having distance work when ordering food in NYC is a horrific decision that completely ignores how this city works, anything greater than 1 mile away means it might as well be 2 hours away if the restaurant even takes the order. Also makes it much harder to support your local neighborhood places when they’re suddenly so far down the list you end up thinking they’ve closed because normally you’d have stopped scrolling ages ago. The delivery people here walk, bike, e-bike, scooter/moped, they’re not driving as that would be insane, distance is just different here. Smaller cities I get it, but broken distance sort in NYC makes me think whoever pushed these changes through has never lived here. This has broken the service.

Hello Retnuh1 - Thank you for taking the time to provide feedback about your experience. We’re sorry to hear your order didn’t go as planned. Please contact us at grubhub.com/help.contact-us so we can look into this for you.

The app itself has a lot of issues, when there’s an issue - hall of mirrors menu options, 2 different ways to do nothing about it, etc. To be fair the customer care team is reasonably helpful when you can finally get in touch with them and prompt with refunds. There is also a weird thing going on in NYC where there are multiple vendors offering slightly different takes on a main ingredient at the same address, that turns out to be a single deli or counter service bakery. This really has to be policed because like Wayfair knockoffs it pollutes search results and steals business from legit single-focus restaurants, which are suffering already. Seamless also needs to do more helping restaurants convert their menus to an online format, with photos, time-of-day service changes, and so on. And the photos themselves need to be fullscreenable + zoomable, not cropped in the closeup entree images to a sliver of the image from the main menu.

Update: Minus another star for not correcting the above, and also because it’s been years since they refused to add a filter to remove closed restaurants from search results. CLOSED CLOSED Oh CLOSED CLOSED CLOSED is CLOSED it CLOSED CLOSED CLOSED ha CLOSED CLOSED CLOSED rd CLOSED CLOSED CLOSED CLOSED CLOSED CLOSED to CLOSED CLOSED CLOSED CLOSED CLOSED CLOSED CLOSED re CLOSED CLOSED CLOSED ad CLOSED CLOSED CLOSED CLOSED CLOSED thi CLOSED s CLOSED CLOSED CLOSED CLOSED CLOSED CLOSED ?

Thank you for bringing this to our attention. We appreciate the feedback and we'll be sure to pass it along.