Ratings and Reviews
Great if it worked
Downloaded this app to connect me to AT&T. It went through the steps and a customer service rep called me. So far, so good. Then about 20 seconds into the call, the app's recorded message started playing for both to hear. The confused rep laughed it off, but then AT&T started calling me several times. I just ignored the incoming calls, but then my active call suddenly ended. Luckily, the rep had my info and was able to call me back. Frustrating experience to say the least. Would be a really fantastic app if it worked!
My favorite app
If I was only allowed to keep one app it probably would be this one. It works great and takes me directly to a human being every time! It's saved me countless hours and enormous frustration. Yesterday I listened to a corporate meeting about our dysfunctional health insurance plan. The biggest complaint was not being able to get through to a human being with questions about the pharmacy plan. Thanks to fast customer I never have that problem and unfortunately I call them often. I've used it with many other calls to companies and always get right through. It almost seems unfair to have this advantage! To the developers -- thank you!!
I love this app very much, but...
It's a fantastic app that looks clean, crisp, and works really well, and one of the best apps I've ever used. However, it could be better if the recorded message (from fast customer) that plays before connecting you, was either shorter, or completely removed, because what I find happening is the representative will have said "hello?" 3 times, and in other cases, will just hang up. Also, sometimes the message doesn't play immediately, and I'll be cut off from speaking to a representative mid sentence.
All the best, love the app.
- FastCustomer, Inc.
- 4.6 MB
Requires iOS 7.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 4+
- © FastCustomer
- In-App Purchases
- FastCustomer Pro $4.99
With Family Sharing set up, up to six family members can use this app.