Performance updates and bug fixes.
Ratings and Reviews
Had a parking problem. But was resolved amazingly!
I was tempted to give a 4 star review due to the parking issue. However, the great customer service I experienced is why I am giving a 5 star review. When I made my reservation and arrived to the place it was closed down for construction, but I had already paid. So, I had to drive and pay 20 dollars to park in a different garage on top of what I had already paid. After I parked I called the customer service and got connected to a real person right away. The man I spoke to was very reasonable and refunded me my money for the garage I had reserved AND gave me a parkingpanda 20 dollar credit as I had to pay double than what I would have had to. I was very pleased with how my situation was handled. I recommend this app to anyone who needs help with parking and I am definitely going to be using this app again soon! Bravo, 5 stars!
They’re a joke!
One of the worst customer services. First of all, on the first page on the app it doesn’t say that it DOESN’T ALLOW IN AND OUT ENTRY. It’s not until you press view extra details that that pops up. The first page and second page (the “details page”) is all repetitive information, but the only thing that’s different is the it doesn’t allow in and out. I payed for 3 days (1 extra day because we wanted to leave later) & I only parked for 8 hours and wasn’t allowed to go back. Who brings a car to Chicago & doesn’t use their car for outside events on New Years? I called customer service and the employee didn’t allow me to speak on what happened and was extremely rude. Let me quote him on this situation, “This happens to a lot of people,” and when I tried to speak, he would interrupt me and day, “Can I speak now?” If it happens often to customers then something is wrong with the information details and it is not the customer fault. Maybe it’s a clue that something should be changed and EMPHASIZED! I paid $60 for 8 hours and then I had to pay the hotel another $100 for the other two nights (& they were the ones who allowed in and out). On top of this, the customer service personal said that he would let someone know of the situation to review my case and I have never gotten a call back and it’s been 3 days now. NEVER again will I do business with a rude company and app service like this. So disgusted, disappointed, and horrible first-time experience with you guys.
Booty Customer Service
My friends and I went to Pride on Saturday and I reserved a spot at a parking garage a little less than 15 minutes away. Only to find it’s closed, completely gated off. I looked up the garage on google and saw they’re closed every Saturday and Sunday. So I end up driving a few blocks down and find parking at a meter. I tried to get a refund on the app but it said I had to call customer service. The “hero” I talked to was very condescending. I explained to her the situation and I told her I checked on google and the garage is closed every Saturday and Sunday, but she didn’t believe me until she looked it up herself. Afterwards she was STILL rude, and kept telling me to send her a copy of my receipt of where I parked after even though I parked at a METER. I had already emailed her my order number so she could see that I did reserve a spot at that garage. If I can’t park there I should be able to get MY money back and where I park after (due to their lack of communication between them and the garages they work with) should not be their concern. Not to mention they emailed me a few days after asking for me to send proof I parked somewhere else.. SORRY lady I don’t have a receipt of my METER parking since I couldn’t park in a CLOSED garage. I don’t know how they think I could be jipping them. The garage is closed every weekend get it together.
Developer Response ,
Hey there—We're sorry to hear about this negative experience. Please give us a call at (312)566-7768 and ask for Emily so we can assist you asap.
With Family Sharing set up, up to six family members can use this app.