SurfEasy VPN - WiFi Proxy 4+

I don’t what complaint is I Love them!

I have full subscriptions and had issues connecting to devices when I purchase new phone and computer. They were like Ninja’s and fixed the issues within minutes. I used Support and they have SUMBIT problem upper right AND I GOT ALL TAKEN care of within minutes. I still get the usual garbage email that slides through but I’m very happy and have always gotten great customer support. Been a customer for going on 3rd year. Do lots of traveling and feel safe. So not garbage to me for $49-$50 annually! iCloud costs you $35 annually for 200g’s...

Garbage, garbage, garbage, garbage, garbage

New update, same garbage. 4 months no fix. Same old canned automatic responses to emails. Same old lack of responses for an update on status of fix. Same old garbage broken product. Watch, it’ll be the same canned garbage speech response to this “Oh golly gee! We the developers really care! Contact us at our b.s. email service address and we’ll find a fix! We really do care!” Do yourself a favor and save your money, save your time. Look elsewhere for a quality product with qualified, competent technical support. This is a garbage product and the support staff is either incompetent or just don’t care about the quality of their product. I’m so frustrated with their terrible product, terrible customer service, and terrible technical support that I’m actually finding more joy in telling people how pathetic their company and product are than using one of the million actual entertainment apps available that actually do work and are competently supported.

Developer Response ,

Hi there,

We are sorry this has been your experience.
We appreciate your feedback and we will be looking into our customer support in regards to the problem you were experiencing.
If it was in regards to a bug or a reported issue that was elevated to the development team, we do rely on your patience and understanding as it is sorted out and this can take time.

If you have any other questions, concerns or feedback please email us directly at support@surfeasy.com and we will be happy to help.

Poor customer service

I have been using Surf easy for last few years and it was okay till suddenly it stopped working . From app I contacted support multiple times with no response , after 2 days I deleted app and try to restore and it did not worked luckily it had option to email support which I did and they could not find any records , seriously shows in my subscription as valid subscription , after back and forth with customer service and providing all the proof of valid subscription including receipt , I get this email

While reviewing your receipt, the date mentioned was Jul 1, 2019 valid until Jul 1, 2020. So, in 4 days your subscription is expiring. Please check if you have a latest receipt for the recent charges, as you might have mistakenly sent the old receipt.

Best Regards,
Manish

SurfEasy Support Team

Wow dude today’s date is Jun 26 and this guy is asking for subscription from July 1 while still subscription is valid . What kind of operations SurfEasy is running . Apple need to take action against this kind of app developers who are not honoring the subscription commitment

Update ,

Now the dudes at SurfEasy are saying they need receipt in PDF format , what a joke Apple does sends email of subscription renewal not a PDF .

Apple take action against this kind of companies who are using your platform to not honor the commitment and take contract breach as part of the there BAU