Vienna Connect 12+
Town of Vienna
Designed for iPhone
-
- Free
iPhone Screenshots
Description
The Town of Vienna uses the Vienna Connect app - a report and tracking tool - to communicate issues to Town service departments. After an issue is submitted, the team will assign issues to the appropriate department or service, track response time, and evaluate repeating repairs as a tracking tool. For the quickest response, submit a ticket through Vienna Connect.
What’s New
Version 5.16.1
- Upgrade iOS version
Ratings and Reviews
Convenient way to report issues
The app works pretty well, but I would suggest some changes. First of all, if you do any editing before submitting a comment, editing changes and deletions appear in the final report, even though they didn’t appear on the screen. Once submitted, there is no way to correct this.
I would also suggest that you allow more than one picture to be submitted by an anonymous reporter. Sometimes it takes more than one to really show the situation. Three photos are allowed if you give your name, so I can only conclude that remaining anonymous was intended to carry a penalty. I don’t understand why.
My final suggestion is that you don’t close a submission until the problem has been taken care of. Sending a reply that you will take care of it is not the same as taking care of it. My three submissions are promptly responded to, but none have been addressed weeks later. I recognize that this involves a little extra coordination and coming back to the submission to close it, but it is worth it to be truly responsive.
I want to thank the person in the Vienna government who is responsible for making this app available. It’s a great idea. It saves your staff time answering phones and routing residents to the right department, and it is a convenience for us, too. It will only get better with time. Thanks
App Privacy
The developer, Town of Vienna, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Location
- Contact Info
- User Content
- Identifiers
- Diagnostics
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- Town of Vienna
- Size
- 34.8 MB
- Category
- Utilities
- Compatibility
-
- iPhone
- Requires iOS 15.0 or later.
- iPod touch
- Requires iOS 15.0 or later.
- Mac
- Requires macOS 12.0 or later and a Mac with Apple M1 chip or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English, Arabic, Filipino, French, German, Italian, Korean, Portuguese, Russian, Simplified Chinese, Spanish, Tagalog, Traditional Chinese, Vietnamese
- Age Rating
- 12+ Infrequent/Mild Alcohol, Tobacco, or Drug Use or References
- Copyright
- © 2008-2022 SeeClickFix, Inc.
- Price
- Free