Download the Safeway Delivery & Pick Up App and get FREE Delivery on your 1st online order at Safeway. Sign in with your existing Safeway account or create a new account. Shop for groceries in the app and save time by choosing delivery or pick up.
Safeway Delivery & Pick Up App is convenient, easy and will save you time with these features:
- Delivery—choose a time when you want your groceries delivered to your doorstep
- Drive Up & Go (Pick Up)—drive up to your Safeway store, park, call and we'll bring your groceries to you
- Flexible delivery and pick up times—groceries on your schedule
- Shop fast from your previous in-store and online purchases
- Save money with hundreds of clippable coupons
- Exclusive online savings—easily find new weekly deals that matter most to you
What's New in Version 8.2:
- New streamlined checkout and edit order process that helps you complete and update purchases quickly
- Bug fixes
- Performance improvements
Ratings and Reviews
Great service all around
This is my third time doing the pick up and go service. My greatest concern prior to using this was not being able to select my produce personally. However, I have not been disappointed with the selections thus far. I like the note section where I can specify things such as ripeness of fruit (ex. Bananas/avocado). I also love that it adds up my total for me as I go so that I can stay as close to my budget as possible and easily evaluate alternative suggested items that might be less expensive. Best of all, no dealing with aisles full of people and other carts. That in itself is worth some of the drawbacks, which include an item you want that’s out of stock. You have an option to select same brand, different size or different brand, which is great. But sometimes I like to be able to look at all my options and choose for myself. We’ve only had one issue where catfish was on our list and they reported it out of stock. We went inside to get another white fish such as tilapia, and found there to be a full case of catfish. We guessed that it might have just gotten restocked? Either way, it has not deterred us from continuing to use the service!
So I ordered my Thanksgiving groceries on Monday with a “guaranteed” delivery time of 8-9 pm that evening. I was surprised I could get it so fast, but hey it is guaranteed right? Nope, the time comes and goes with no groceries and no email, text, or call to tell me why or what happened. I called customer support and waited for 35 minutes to talk to someone only to be told that the order wasn’t even picked by my delivery time. That shocks me. Then he schedules a redelivery for the morning before Thanksgiving. When I ask what happens if it doesn’t come there is no recourse. I would have to have the order refunded and then go shopping for everything, which is what I was trying to avoid. This is terrible service and, even with a $10 credit I don’t plan to use this service again. At least with Walmart’s service they let you know when it is ready to pick up and give you details of your order on the app.
Horrible service 0-Star Rating
I ordered my groceries, selected a date/time for delivery and chose the largest delivery window. That scheduled “guaranteed” delivery window came and went with no delivery, no email, text or call. I called customer service and was on hold for over 30 minutes with no answer. I emailed delivery support and still received no response. I was able to reach customer service the next day. He offered no explanation, no apology and no concern or regret. He offered to have to have my groceries re-delivered again the following day (more than 2 days after my originally scheduled “guaranteed” delivery). With hesitation, I agreed. The day of my new re-scheduled “guaranteed” delivery, I called to confirm since I had not received any text updates that I opted for. Again, I was on hold for nearly 30 minutes to reach a live person. I was guaranteed my delivery would be made and was told to call back if my delivery hadn’t been made after 3 hours into the 4 hour delivery window. Still no delivery or update so I called customer service. I was on hold for more than 30 minutes well after 9pm (closing time). No groceries, no updates, no explanation, no customer service! Still unable to reach customer support for a refund for my groceries I paid for nearly a week ago.
With Family Sharing set up, up to six family members can use this app.