Description

The Heatmiser neoApp is designed to work with the Heatmiser neoStat, neoUltra, neoAir, neoStat-HC and neoPlug. Together they offer you the most comprehensive way to control your heating system & appliances from anywhere.

HomeKit Support on Neo
Heatmiser are proud to support HomeKit, the home automation platform from Apple that brings a unified smart control solution to your home. With HomeKit, you can setup automation rules and take control of your Heatmiser Neo accessories straight from control centre in iOS.

Flexible GeoLocation - With No Subscription
Our flexible Geo location system puts you in control. You don't need to switch the entire house heating off when you leave, you can decide on a room by room level what happens.
Furthermore, each user can can decide the precise actions Neo takes when they leave and return.

Smart Profiles
With Neo Smart Profiles, you can create and store multiple Profiles in the neoHub ready for use later. Our new "Apply to" function lets you quickly assign the profile to any number of zones in your home. Programming your heating system has never been so simple.

Multi Location
Neo supports Multi Location, enabling you to quickly switch between any of your locations.

What’s New

Version 3.0.34

Bug fixes

Ratings and Reviews

3.8 out of 5
94 Ratings

94 Ratings

Quest1931 ,

Neo Heatmiser

Terrible upgrade to the interface, the screen colors are awful making it very difficult to read, they use light grey on a grey screen, the first app was white text on orange background which was equally as bad, who developed and checks this garbage?. did the black on white cost more. Not a user friendly app in any way, the screen doesn’t even rotate on the iPad, the programming is now far more complicated contacted customer service many times but they don’t care, some improvements to the hub but it’s still not 100 % stable.
I have this system as part of a smart home and can’t wait for my tech guys to find a suitable replacement for this second rate system. Some clown thought it would be good to give you 1/2 degree increments, WHY? The information on the hub can’t be transferred to a new hub so has to be re input, all in all it’s really rubbish

kxkcd ,

Not intuitive at all

Overall my smart heating control setup is probably more of a time waster than a time saver.

Every couple of months it stops working and everything seems to need rebooted. Help docs online are not helpful. It would be great the have a help section in the app that shows step by step instructions to determine:
1. Is the Neo hub connected to the central heating control (is an orange “link” light on the hub good or bad? Should it be green?)
2. Is each thermostat connected to the hub?
Etc.

I think the main problem with troubleshooting when it stops working is the delay between the app sending requests to the hub and the hub sending them to the central heating control, as this seems to take minutes. It would be great if the app included some kind of troubleshooting mode that gave more detailed info about the status of each component, e.g. the hub knows that it needs to turn the heating on, and it is connected to the central heating control successfully but it just hasn’t sent the command yet.

boris-the-blade ,

Heatmeiser Neo

I have this system installed in a 250 square meter home with a rent out unit and a main part. I’m controlling waterborne floor heat in 16 rooms via 230v actuator valves. I was under the impression that these guys actually cared but now I know they don’t. They claim this system is HomeKit compatible. However there’s so many bugs with the HomeKit portion that it borders to unusable. I’ve contacted support many times with these issues. Initially they were helpful and tried to fix the bugs, but recently they have just stopped responding. This system is not HomeKit compatible! It’s just a sales pitch!

App Privacy

The developer, Heatmiser UK, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Contact Info
  • Contacts
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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