Cleveland Clinic Express Care® Online offers 24/7 care from anywhere via your smartphone or tablet. During your virtual visit, a healthcare provider can offer a diagnosis, treatment, and medication if appropriate – no appointment needed.

How can Express Care Online benefit me?
• Connect in minutes to a healthcare provider – save time vs. an in-person visit
• Can be used by your entire family, ages 2 and up
• $55 or less per visit, with many insurance plans accepted
• All visits are secure and confidential.
• We treat many common conditions, including cough and cold, sinus infections, allergies, rash, and pink eye
• Many Cleveland Clinic providers also offer virtual follow-up visits to select patients

If you use Apple Health, you can choose to share your health information with the provider during your virtual video visit, such as heart rate, blood pressure, body temperature, blood glucose levels, weight, nutritional information, and respiratory rate.

What’s New

Version 12.13.006

We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed

Ratings and Reviews

4.9 out of 5
12.4K Ratings

12.4K Ratings

Joe1227 ,

Great concept but they don’t have this quite right yet

Here was my experience. My eyelid was swollen and I was leaving town for a long weekend in Nashville. So I had a doc check me out online and provide a prescription for eye drops. That part was fine. But two days later, my eye was significantly worse. So I waited until the same doc was online, about an hour, then waited 45 more minutes because two people were ahead of me. After our 10 minute conversation she was going to write a prescription for an antibiotic but realized I was in Tennesee and then informed me she couldn’t consult me outside of Ohio. Mind you, I put in the address of the Tennessee pharmacy before the consultation, so the info was there.

So then I got online again but had to wait an hour to get time with the doc because there were three people ahead of me. When I finally got through, she was disconnected from the internet and my call was dropped. Even though I provided my number upfront, she didn’t call me back. So I got online again. This time one person was ahead of me. So I waited 20 minutes, finally got through and the doc dropped the call again. In frustration for wasting the better part of one of my vacation days, I went to an Express Care Clinic. I saw a doc and was left in 45 minutes.

I like the idea of this because it will be a time saver once they get a better user experience perfected.

cindee_v ,

Don’t waste ur time and money for back pain relief

It was easy to set up for my first time using. I had 4 people waiting in front of me for the same doctor, but it was surprisingly quicker than I would have expected. I am having lower back spasms couldn’t sleep at all last night and it’s a Sunday. I was going to go to express care but I really wanted to see a doctor for meds, not a nurse practitioner so I decided to try this. The doctor was great he did a thorough check over the phone and agreed with me that I am having lower back spasms. He prescribed me an anti-inflammatory. I asked about a muscle relaxer and he said he wanted to prescribe it, agrees that is what I need but said he was surprised he’s not allowed to prescribe that on line I would have to be seen in person for that. So I was very disappointed that an actual doctor was not able to treat me as a patient with the right medication. I tried the anti-inflamatories he prescribed and they did nothing. So now I will have to make an appointment to see a doctor to get what I really need. I wish they told me before I wasted $49+$20 for meds, that he is not able to prescribe “real medication” on line. This might be good for something else where u just need antibiotics or something. Don’t bother if u are having back pain.

Greg Sick in FL ,

Cleveland Clinic Does It Again! Great Product!

I am traveling and felt I had food poisoning. I’m from Cleveland but I tried a virtual product for the local hospital. That was a mistake. The local hospital site didn’t work on line and I ended up having to call online help to get an appointment scheduled. When completed the online help said it would be 90 min before they called.

When I got off the phone and realized there was no need to use a local network so I went to my trusted CC. I signed up on line, had my consultation, felt very satisfied with the time the doctor took with me and the ease of prescribing meds. I was completed in 15 min. The local network has yet to call


App Privacy

The developer, The Cleveland Clinic Foundation, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Contact Info
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Health & Fitness
  • Location
  • User Content
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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