Donkey Republic 4+

City bike-share & bike rental

Donkey Republic IVS

Designed for iPhone

    • 4.5 • 513 Ratings
    • Free

iPhone Screenshots

Description

Donkey Republic - The most convenient and flexible bike share there is.

Join the Republic and get access to hundreds of Donkey bikes and e-bikes in more than 60 cities across Europe. Whether you need a quick ride, a bike for the entire day, or get a monthly membership, you will find the most flexible and affordable solutions with Donkey.

Find the right way to ride for your needs:

• Pay as you go
• Day deals
• Wallet
• Monthly Plans (Memberships)


EASY TO USE

We believe that every ride counts!

So we offer the most convenient and flexible bike-share service for visiting new cities and for everyday needs.

• Simply download the app and create an account for free!
• Find a Donkey at a virtual pick-up/drop-off point for maximum flexibility and convenience.
• Enjoy your ride!
• When you’re done, find a drop-off location on the map.
• Bring the Donkey there, lock the bike and end your ride in the app.
• App works in all cities we are present in.


WHEN SHOULD I USE DONKEY REPUBLIC?

Is that even a question? Always!

But in more practical terms:
• To be part of a community trying to be more sustainable through less owning products and more sharing.
• When you realize the cost associated with owning your own bike or leasing from a regular bike-lease company.
• When you have a flat tire or broken lights. Don’t wait for repairs, hop on to a nearby Donkey bike with our app.
• When you’re visiting other towns, simply open the app and see if we are there.
• When guests visit you, share your love for biking with them.


FAQs

Can I rent more than one bike at once?
Yes, you can rent up to 5 bikes at once! Just make sure to select the correct number of vehicles right at the beginning of your booking process.

Can I leave the bike anywhere?
No. We work hard with the cities to keep the streets clean and accessible for everyone. Please return your Donkeys to specific drop-off locations when you are done for the day.

What if I have issues?
Our support team is always happy to help and understands that life happens.


HOW PRICING WORKS

Just Ride (Pay as you go)
With no strings attached. Just Ride is ideal for trips from 15 mins to a few hours. You can also top up your Donkey Wallet with money and we will give you bonus credit that you can use for Just Riding.

Day Deals
In some cities, we have rolled out day deals which are great for when you just need a bike for the 1,2,3, or up to 7 days. Visiting for a weekend or inspired to explore like a local when you're on vacation? This is the perfect solution for you or a guest visiting you.

Monthly memberships
With a Donkey membership, you pay a fixed monthly fee and get a certain amount of free time per day. If you exceed the included daily free time, your rental is extended for a low fixed cost. Ideal for the daily commute and for a busy city life with multiple errands throughout the day. Valid in all Donkey cities.


CYCLING IS OUR PASSION

We are a team of 40(ish) firm believers in cycling as the most efficient mode of transportation and the only one our cities need. We work by the rule that any decision we make will have to bring us closer to being a sustainable, affordable, and reliable mobility provider. We wish to show the world that cycling can make cities more liveable and bike-sharing will help in that transformation.

Donkey Republic - Every ride counts

What’s New

Version 13.13.2

Tweaked for maximum performance, with bug fixes, ready for you to enjoy a fast commute!

Ratings and Reviews

4.5 out of 5
513 Ratings

513 Ratings

rdalban ,

All bikes worked (Barcelona)

Very convenient and they allow PayPal as payment and passport as ID (others require a local ID). I rented around 10 bikes over my one week stay in Barcelona and had no issues with any of them. The stations placement is good, but could have more options. There were many public bike racks near my hotel and conference venue, but I had to walk a block to park my bike because the nearby racks were not stations.

Steven16502 ,

Took 40 minutes to drop off bikes

I used this app in Berlin and when we began the app actually seemed to work well well. We got the bikes because they were slightly cheaper than the others. Once we actually began to bike, we realized that the app was very poorly designed and near impossible to use. The locking function has to be used several times before actually working.

Somehow, getting rid of the bikes was even worse than locking them. It took us over half an hour to get rid of four bikes, and this was compounded because some of the bikes had to be taken to a separate drop off site. The app also tried directing me to a singular drop off site (3 miles away) instead of the dozens directly around. I tried this on several phones, and even reinstalling the app but the problem continued. Very faulty app and not worth saying .5 euros over a day. Just use jump bikes.

Developer Response ,

Hey Steven,

Thanks for the feedback, we'd like to have a look at the issue and fix the problem. It would be terrific if you could send us an email at support@donkeyrepublic.com then we can investigate and send you the necessary refunds. Sometimes bluetooth and GPS issues between the phone and the lock can affect the app, we're sorry that you experienced these issues and we will do our best to address them as quickly as possible. Thanks.

milly.ok ,

Looks like a rip off

Me and my son both rented the bikes in Berlin and when we finished riding after around 30 minutes, we locked it and left.
Day after, when we’ve already left Berlin, I recived sms “are you still using the bike”? It appeared that I was “using” the bike more then one day because app didn’t register that I lockef the bike. Also, got the warning that I will be charged with 10 eur because I left bikes unlocked and if they don’t find them on location they will charge me for 180 Eur! This is outrageous. How can I be sure that this is true what they say? I locked bikes and it was ok, they can now say the bikes are not on location and charge me, I cannot prove anything, I’m thousands kilometers away. Don’t use this app, there are many more other, even Uber for bike rental in Berlin.

EDIT: After 2 e-mails, I got kind response from customer support that they will end the rental and that they will refund the money for the time I didn’t use it. Yes, extra money is back on my account, but I was still charged 15eur per bike for only 30 minutes ride. So definitely I cannot recommend this app because is way to expensive and glitched.

EDIT no.2: DON’T USE!!!

This is absolute theft!!!
3 months after I used bikes for only 30 minutes, they still charge me every month for 15 eur!!!
This is outrageous and criminal!!
Are you guys real??

Developer Response ,

Hi there,

We're so sorry for the inconvenience. When you rent a Donkey, you can lock and unlock it as many times as you like, wherever you like. Locking the bike, whether inside or outside a drop-off location, won't end the rental automatically. You can always end your rental, even if you aren't with the bike, but the app will show you the warning you mentioned. If we find the bike outside a drop-off location, the relocation fee is only 10€, not 30€ or 180€.

If you rental is still ongoing, please just send us an email at support@donkeyrepublic.com and we will fix the issue straight away.

Thanks and have a great day.

App Privacy

The developer, Donkey Republic IVS, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Location
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • User Content

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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