MSG‪+‬ 4+

Please make a ROKU app!!!

Dropping from 3 stars to 2 stars for my utter disgust and frustration in trying to actually get through a full game airplaying to a Roku tv. FAIL.

I love my Knicks and Rangers. The app works decently well on my ipad or iPhone, but I really want to put it on my Roku tv. I often have the Knicks on one tv through the “cable” box and I have a 2nd tv I use to stream something else. The mirroring to Roku is shaky at best. I can stream multiple football games or Yankees games on YES… but without a dedicated MSG Go app on Roku the streaming performance is spotty at best. I also have an extra tv in my family room that cannot have a box and is streaming only. Everything works great… except MSG GO which doesn’t have an actual ROKU app and freezes and locks up constantly on airplay. PLEASE make a Roku app!

Clearly this app is an afterthought

I’m not sure I can list all the ways you can tell MSG network doesn’t care about the app user experience. But I’ll try. Only app I use regularly that crashes multiple times per use. When transitioning to commercials the app often glitches or crashes. And no point trying to restart it until commercial time is over cause it will just crash again. But this is an improvement over last hockey season when it was the same two commercials every break. And when you start (or restart) the streaming it automatically loads those same commercials before you can rejoin the live action! Amazing experience. (Sarcasm) Can you name another streaming app that is not available on any smartTV nor any OTT platform like Roku, Firestick, PS3, etc. Nor can you subscribe to it independently. You need to have a cable or satellite subscription to use it! Least favorite user experience of any media app. Holding out hope someone at MSG decides to invest in the app as an actual customer facing product soon. It feels like a side project w the current user experience.

Developer Response ,

Hello, apologies for the trouble you are having with the app. Please email us at msggo@msgnetworks.com or send us a DM on Twitter @MSGGOHelp so we can get some more information on the issue and provide some assistance.

Who designed and developed this garbage app?

Honestly, it’s hard to believe that this app supports MSG venue and teams that are one of the most watched games among the sports fans. The issues are known. The annoying restarts and freezes and crashes even in the newest IOS devices. When replaying games if the screen goes off even for a sec the app shuts down and not only you have to try several tunes to start but it doesn’t save ir bookmark the spot where you shut it off. Need to use the annoying and difficult to use scrub bar to find the place where you think the game was left off.
Every TV and media outlet now has a streaming app. No improvements have been made to resolve this issue ir mage the app more user friendly and stable. Clearly, the lack of competition, provides no incentive to join the 21 century. Shameful.