Ideal CU Mobile 4+

Awesome from a Distance

I moved out of MN during the Covid era and moved my funds with me. I tried using a bigger, more nationally recognized bank and was incredibly frustrated comparatively. I was charged “convenience fees” for almost every transaction, could not view my ROTH information, and literally lost money by using the more popular bank.

Banking with Ideal has been just that, “ideal.” I get real time transaction notifications, I can view MULTIPLE accounts from the same app, and when I do something dumb (like forget my password), I don’t dislike calling their customer service representatives, because I don’t feel like a burden. They really seem like they enjoy fixing my issues. It’s a solid organization!

Mobile Banking is easy

As someone who works all the time and has trouble getting to a location to deposit checks the mobile banking is an easy to use tool. I can just click and deposit a check right into the account I want. Simple and easy to use, I get a confirmation email, letting me know, and you can talk to someone virtually, if you have any questions. I recommend it to family members who have ideal.

Login

It’s frustrating when you consistently use the fingerprint ID option to login and the after a while the app will prompt you to login using your credentials because “it’s been a while”. When I don’t have my login information on hand, the process to retrieve your username/password is such a hassle (you need your account information and SSI). I can’t access my account when I need it! I don’t have all this important information on me while I’m on the go!

Respuesta del desarrollador ,

Hello nyang48, We will forward your comment to the developers. We apologize for any inconvenience this has caused you and will take it into consideration in future updates.

Thank you,

Ideal CU