IdentityForce Ratings and Reviews

Minimal Features and no Landscape

Edited Review:
Upped the app rating to 3 stars. Noting that there are more features added since my original comment (which is good), but two annoyances and feature oversights persist.
1) Still no Landscape mode for iPad users. Really annoying.

2) They separate the email and password fields onto separate pages. This is really not convenient for modern users who have autofill enabled through their password managers. I screwed up my email address twice trying to authenticate because I couldn’t remember it. Can suffer through it on Desktop, but to keep that up on mobile isn’t UX friendly at all.

————————-
Original Review:
Ok for accessing basic account info, but that’s about it. Can’t access my credit report data on the app, and there’s no landscape feature for iPad users. Suggestions - get landscape mode on this app and beef up the features so that it more closely aligns with your website. I use apps so that I don’t have to log into websites for the full and complete user experience. Thank you.

Developer Response ,

Thank you for your feedback. We are working on updates and it should be available shortly. In the meantime, if you need any assistance please contact memberservices@identityforce.com.

Feel scammed

Am I the only one who feels as if I’ve been scammed out of my money? I’ve purchased their basic monthly subscription along with a credit report and immediately after which, the pages fail to load. Seems like a scam to me. Those purchases I feel are all at a loss. The contact number is useless. What’s the app worth if one can’t even contact this “company”!? All I’ve gotten besides a dial tone is a busy tone without so much as an email as an alternate. I’ve been locked out of the login because of my failed attempts and I can’t even get a hold of this company to have it unlocked. What’s more, I only downloaded the app because for anything beyond the login within the browser, the pages wouldn’t load. All I wanted to do was protect my identity due to my recent experience of having my identity stolen and utilized for car loan and home mortgage. I was hoping this company could help me in that regard but now I realize that they probably can’t even help themselves! I hope a dev sees this because it’s been 5 months that I’ve been attempting to gain a semblance of progress with no luck. This company is supposed to be top notch what with the service they provide in the healthcare industry. I’m practically begging for help! Please help!

A scam, do not download or sign up

I signed up for the free trial for a background check for an apartment and when I went to cancel a day after, their website kept giving me an error message. I tried a couple days later, still not working. I called over the weekend and was told that department was unavailable on weekends and someone would get back to me, I never got that call. sent an email via their message form and I got a reply and was told I needed to call their customer service line again. I called today and spent 15 minutes on hold, being bounced from line to line as the hold music kept changing and the automated “someone will be with you shortly” message came on. I’m not sure why it took so long as, with only 450 reviews, there cannot be that many people calling all at once. Once I got to speak to a person, she somehow got my information from just my first and last name then asked for an email to send the cancellation confirmation. I asked to her to stay on the line until I received the confirmation email and she hung up, and what a surprise, I have not received the email confirmation.

Beware: suspicious activity

I have unfortunately been a victim of this company. As soon as I created an IdentityForce account, I’ve suddenly had about 4 different individuals attempting to open credit cards or loans using my information. It’s quite the coincidence isn’t it? This may have been the biggest waste of money I have ever spent. Not only was it a waste, it appears as though the money I spent on creating an account is going to cost me even more in the near future, with all these individuals suddenly having access to my information from god knows where… I am not pointing fingers, but I will say it is quite suspicious that the app couldn’t have alerted me about the multiple credit inquires, $15,000 loan applications, etc., yet the app never fails to alert me that I have pulled a few dollars out of an ATM using my own card…. I did not need to pay $100 just to view my own ATM receipts. If I had to give this app a suggestion, it would be perform better background checks on your employees.

Developer Response ,

Thank you for your feedback. We are sorry for this experience. We request you contact us at memberservices@identityforce.com for additional assistance.

Too many “server error” messages.

I like having the Identity Force service but am not sure I am getting what I paid for exactly when the app doesn’t work correctly about 1/3 of the time. I get alerts for financial data but when I click to open them the screen just goes white and I end up having to close the app. When I reopen it I get a “server error” and “try again later” message. I’m never actually able to see these alerts on the app, I have to sign into the website. It’s an inconvenience and I expected more from the quality work that I know Identity Force does provide. Hope it improves soon.

Did a College Freshman in Computer Science create this?

For being a top of the line identity theft service, and the amount IF charge you would think they’re app would be top of the line?! But it is not! Grey pages with words. App doesn’t work! I keep having to reset my pin when I login because when I’m asked to enter my pin the app says it’s incorrect. I think I can recall the pin I entered after eight tries?!?! Because of this, I can’t set my VPN.

I’m supposed to be getting all these great identity saving services, but I can’t really access them because the app, when I can actually be allowed to access it, doesn’t show all of them to me.

Really …REALLY hoping this is updated and fixed or I’ll be going back to Norton.

Developer Response ,

Thank you for your feedback. The issue has been resolved. Please try again. If you are still experiencing issues, we request you contact us at memberservices@identityforce.com so we can provide you with additional assistance.

Don’t buy it!

It’s not at all what I expected. You’ll get a lot more for free with Experian service. Tried to cancel it. It won’t let me do it on this app. Tried logging in on the website, but it didn’t accept the password. Tried resetting it. I know I gave the correct answers but it failed. When I called, they asked for my name and phone number and that somebody will call me after 8 am. I don’t know about others, but I gotta work during normal business hours and I can’t use my phone on the job. This is what I get for falling for another one of those pretty scams out there. Probably will have to go through my bank and report credit card fraud or something just to cancel this useless thing!

Developer Response ,

Thank you for your feedback. We are sorry for this experience. Our teams are working to deliver the world-class member experience we are known for. Maybe, in the future we can earn your business back as every member is important to our team and every member matters.

New app version feels like a downgrade

Don’t get me wrong, it wasn’t great before either, but at least when there was an alert, I could see what bank did the inquiry. With the new app, it alerts me that there is a new inquiry, but I can’t seem to find anywhere the source of the inquiry or whatever the alert is for. Not a very useful alert. Oh, and it includes a loooong url that I suppose you’re supposed to copy by hand with a pencil and paper and then manually type into your browser since the url is not hyperlinked and also cannot be selected and copied. Again not useful. Bring back the old app. At least it was minimally functional.

Developer Response ,

Thank you for your feedback. Please update to the latest version of the app. If you need additional assistance, please contact memberservices@identityforce.com.

Too buggy

This app needs a lot of work on bugs. Especially with the new iOS 14. Not sure if maybe that has something to do with it. When I first installed it I set everything up then every time I tried to open it after that the app crashed. I had to uninstall it then reinstall it. Also, when trying to input my bank accounting information (account #s etc) it said error. Then made me input again. Then after about 3-4 attempts it finally said it was saved yet continued to say error “you need to enter a routing #” smh lol! I don’t know if there is a lag or what. One star do not recommend lots of room for improvement. How my supposed to trust you guys for protecting protecting my eternity if you can’t even create a decent app! Unacceptable!!

If you can’t make a good app, can you protect identity data?

Reading the reviews you will see that 3 years ago people complained about the app stating server issues. That is still a problem today. The app often won’t display the new warnings because of server issues.

This week it got even better and reset all my warnings to not read. And even if I open them, they maintain an unread status so I can’t tell when a new one comes unless I know the last number of unread warnings as they just keep growing. For what we pay, this is a terrible experience. Makes you wonder if they can protect digital data when they can’t find good programmers to make an app.

Developer Response ,

Thank you for your feedback. We apologize for the inconvenience and hope the following information will help assist with your app issues. First, please update the app to ensure you have the most recent version to access the latest features and fixes. If you have the most recent app and are still experiencing issues, we request you contact us at memberservices@identityforce.com so we can investigate further.