IdentityIQ 4+

Face ID broken

I actually do not have any major problems with the application at this point in time except for the facial recognition or face ID is grayed out and broken even though I have it turned on in the app.

It will not even try to recognize my face to open this application. I don’t think the green showing on the slide at means that it’s turned off. It just says facial ID and I turned it on I believe. LOL

Please look into the issue. Thanks.

Ответ разработчика ,

We apologize for your experience. We will use your feedback to improve our services.

Don’t want it

The only reason I even accepted the offer was because I needed it for a loan. I was told I could stop at any time. I’ve been trying to get out of this protection from the start. But when I uploaded the app. There was nothing to do. It was just a screen of the app. No where to login to nowhere to follow and see what the ap is doing for me. I’ve deleted the app three times hoping I could get into it or be able to turn it off. I don’t want this app/account right now. I may want it later when I have the money. But for right now I would like to get out of the app/account.

Ответ разработчика ,

We apologize for your experience. Please contact us at (877) 875-4347, so we can assist.

Do Not Use this Service

You can not cancel unless you sit on the phone with a person trying to upgrade your account, scare you, get you to stay, etc.
More importantly, There are no benefits to this service, they will tell you fake threats on your identity, their credit monitoring is slow updating.
Nothing that a free service can’t provide. Stay away.