iFax App Send Fax From iPhone 4+

Customer service is stellar

I got this app because I had some items I needed to fax and wasn’t at home, where I could easily fax using my printer. It said it came with a 7 day trial but once I downloaded it and created my account, it was only a 3 day trial. I faxed the items with no problem and then cancelled my account because I don’t need it. I just needed something for a one time emergency. 3 days after cancelling, my card was charged. I contacted support, requesting a refund, which consisted of sending an email and within minutes, received a response from Bruce, in support. He explained that I would need to contact Apple for the refund and included a link, with instructions. I followed his instructions and got my refund. The app worked for what I needed but the support I received was excellent! Customer service has become almost non- existent in this world today but not with this company. Theirs is fantastic! Shout out to Bruce! You’re awesome!

Beware

I downloaded this app with the understanding that I would have a 7-day free trial and could cancel at any time, as advertised. Within the first day, when trying to send an important fax to a physician regarding test results of my elderly father’s significant illness, the “free trial” did not allow for more than one fax a month, and that one fax would not allow more than 30 pages. I had five documents totaling 19 pages, so I combined the pdf files into one pdf document of 19 pages. However, there continued to be some problem with the fax not going through, or asking me to enter a credit card number even though I opted for the 7-day free trial through Apple Subscriptions. So, I canceled the subscription THE SAME DAY, within 20 minutes of downloading; and used a good old fashioned fax. However, although Apple Subscriptions acknowledged I cancelled the subscription, today I was charged for the month. I canceled within the 7-day trial (actually I cancelled within minutes of downloading), and I was still charged; AND never even was able to fax with the free trial. This app is very misleading and very unethical; but that’s the way these scam apps work, I guess. I won’t make that same mistake again. I am giving you an authentic review and warning: keep searching for a different app; and, one that will actually honor its advertisement of a free 7-day trial with the ability to actually cancel at any time (even during that 7-day trial).

Developer Response ,

Hi there, Sorry to hear about the issue. Please note that all refunds and cancelations are processed by Apple, kindly send us an email at support@ifaxapp.com so we can assist you.

Do not recommend you click in to this application

The trial period was full of “technical problems” from the beginning. Assigning wrong fax number and a fax that was supposed to be sent to me went somewhere else. This is a huge privacy concern to me. Unfortunately they have charged my card 2 times even though I have canceled an erroneous click during the trial period. During this trial period, I sent many communications to the customer support person, explaining this several times during the entire process. They ignored the parts of my communication about this. They then only focused on the technical aspect without addressing the subscription issues. They finally assigned a different number through the technical team, but never was the over $100 charge removed. I have now requested they have the sales person provide all my communications to the manager, and am waiting for the response.

They now say I have to go to Apple. This seems to be getting worse. I will wait for response and update this depending what happens. I have given them every chance to make this right. The sales person actually said they only get paid a commission for what they do. Basically that would mean to me they ignored my requests because they did not want to lose commission. I believe this is not a good message for the company to send to customers.

Developer Response ,

We are sorry to hear that you had a negative experience. We found that the issue reported by you is already resolved. if you need a refund, please request a refund directly from your payment receipt. If you have any further queries, feel free to contact us using the “Contact Support” option from the side menu within the app and we’ll connect.