IFSTA Essentials 7 12+

If the audiobook isn’t working

My audio book wasn’t working the first time I opened the app and purchased the audio version. And it wasn’t loading properly. And after a little bit I deleted the app and reinstalled which it let you restore purchases so you don’t lose money. Then try downloading the chapters again and it should work

Forced content timers make it impossible to move through content at a reasonable speed

I bought the audiobook in the app and the content for study material. It was quite expensive for both but slightly less than the cost of the book. It’s great in theory but really unusable in practice as it doesn’t allow you to move to the next page without waiting on a ridiculously slow timer even if you’ve already gone through it once and are looking for something specific. Why cant I just move around at my own pace?? Also if you get a question wrong, back you go to the content and have to watch every video again and wait because of the stupid timer. I’m not a slow reader and I find it infuriating to read a page and then have to wait several minutes before I can progress. What ends up happening is I put my phone down for several minutes and come back later so I can go to the next page! Please fix this issue! 10 hours to learn 1 hour of content and I thought I would be able to use this as a reference later on, but not if it has to be slow and sequential.

Developer Response ,

We appreciate your feedback. This is something we are looking into updating. If you would like a refund, please contact our support team by emailing support@ifsta.org or calling (800) 654-4055. Thank you.

Would not recommend at all for study purposes.

30 bucks into what initially looked like a really cool interactive study app only to be massively disappointed, if developers are reading I’d like a link to get a refund. As a career firefighter and father I’m literally crunching time every second of every day, we spend so much time studying for certifications and training our whole career we barely get to be home. So I fail to see how implementing a RIDICULOUSLY LONG timer in between slides helps any one. The timer is so long I literally thought my phone had froze!! IFSTA I thought my phone froze your timer was so long!!! LOL. Instead to come here and read comments that so many people have already experienced this and complained and still nothing has changed? I wish I would have read prior. I’m a fast reader, like many other guys that are actually on the job we don’t have hours to wait on timers, we came here to learn about fire. my advise to anyone reading just buy the book. Total waste of valuable time. Refund your would be nice IFSTA. Thanks.

Developer Response ,

Hi noTimeTimmy, I'm sorry to hear you're disappointed in the app. We are working on removing the 10 second timer from the interactive courses, and expect it to be removed in the next update. All financial transactions are handled by Apple, so you will need to request a refund from Apple. If you would like to speak with someone from our team for assistance, please reach out to us at support@ifsta.org.