iKey Connect 17+

Froze me out I can’t login

I have requested a verification code 4 times nothing was sent. I would strongly suggest not updating till they get their act together August 13,2024 still not working I requested a code twice to be sent to my Gmail account … nothing. I even tried set up a new account that didn’t work either. I checked my Spam it isn’t here either. Since it still works with the old version on my phone I am giving up on upgrading. While I was writing this the code came through. I typed it in it is expired send again as soon as I got the code typed it in same result expired.
Update August 30, 2024 the verification code is still expired seconds after it is received. Three attempts today same result. The link in the email to contact the developer takes you to a manual page no way to contact directly

Ответ разработчика ,

Dear Cnyhome,

Thank you for reaching out and sharing your experience. We sincerely apologize for the inconvenience you've encountered while trying to log in.

We understand how frustrating it can be when you’re unable to access your account. Occasionally, if there are multiple unsuccessful login attempts, our system may temporarily lock the account for security reasons. This lockout period can last up to 15 minutes after repeated attempts.

Additionally, we recently switched our email service to Amazon SES, which may have inadvertently caused some verification emails to be delayed or missed. We are actively addressing this issue to ensure all our emails are delivered promptly.

In the meantime, we suggest checking your spam or junk folder for the verification code. If you’re still unable to log in, please let us know, and we’ll be happy to assist you further to resolve this matter as quickly as possible.

We appreciate your patience and understanding as we work to improve our service.

Best regards,
TFH Support Team