Illinois Tollway 4+

I wish I had known about this app sooner. The actual website is poorly designed and kind of frustrating but this app does everything perfectly.
**I use an I-Pass** Most of the negative reviews seem to be about the pay by plate system itself or other toll problems which is not the app’s fault. To be fair, the pay by plate system is garbage. You have to either know exactly which plazas you went through (are you supposed to write them down while driving??) or you have to wait for an invoice with a fine.

I got burned after last year’s trip to Chicago because I didn’t know about paying the tolls online. When I did download the confusing app and (thought I) paid, it turned out I had paid on an old plate, so I was penalized with a late fee. When I finally found a telephone number to speak with an actual person and explain the situation, I was given a “grace” period but never a resolution. I eventually ended up paying the fee plus the late penalty.

For this year’s trip, not only did I know to use the app, but also warned friends traveling with us about the challenges Chicago visitors face using the toll roads (which no longer have tickets/booths, only easy-to-miss/confusing signs that say “Pay online”) and reminded them to use the app. I just went on to see what I owe and the app says there are “no current charges” and that I may wait up to TWO weeks to see my charges. Unfortunately, there’s only a TWO week period to pay the tolls without penalty. So, now I wait around to see if things come through the app in time for me to not have to pay a penalty.

Do better, Chicago. This system is stressful to visitors and not in the least customer friendly.

I have a account already but was forced to make a new account under my wife’s name because I can access mine to update anything. I’ve changed my password still nothing. I’ve called to many times to count but I can never get through. So after several attempts to create a account I finally did I think. I cannot input my vehicle information right now it just keeps sending me back to the beginning of the section for adding a vehicle. I hope I can when my transponders come in the mail. I’m not one to complain but it’s been like this for years. That’s why I just pay the bill when I get it in the mail. I’m sure someone who runs this department just figures the state makes more if they don’t fix the issues because they make millions in late fees and higher fees for not having a I pass. It’s a win win for them. Just another reason how Illinois is poorly ran and operated.