Impressions Glow 4+

i’ve heard people say this has worked for them, but it hasn’t for me. Everything looks good, but whenever i connect my bluetooth to it and go on the app to connect the device, the screen doesn’t pull up a device menu, it pulls up a gray screen. I’ve let it load for a long time, and it’s the same. I wanted to get some beautiful colors and adjust the brightness so when i sleep it isn’t so bright, therefore i can get some rest and still have my room look gorgeous. However, if i can’t connect my device, i can’t even start to do anything. I can play audio to it like music and stuff from other apps when i connect it with bluetooth, but that’s the only main feature i can do other than get the basic color settings on the mirror. I got this for a christmas present and i was hoping to enjoy it, but apparently the people who made this product and app, don’t care enough to fix the bugs with it. It was my big christmas present too, so i didn’t get anything else but this since it costed so much. If you want to buy the product if you like hello kitty, of course, it’s a cute mirror. But i would make sure you’re okay if this app doesn’t work for you, because it’s 50/50 for anyone.

After paying over $400 for my hello kitty giant wall mirror less than a year ago, the app has stopped responding with the mirror. I can now only get the mirror to turn bright white, green, blue, or red, with no option to change the brightness. The option to get music to play never worked as it was advertised. I have contacted impressions numerous times with no response. They do not care, do not buy their products. I did not pay $400 to use an LED mirror that only works on one setting, yet here i am.

I got mine for Christmas and it works just fine(for now) Also I found that the music part only seems to want to work with things like Apple Music which I downloaded solely for this. It would not connect to anything but that. I have zero brightness problems with the app or mirror itself
It works just fine thank you, I have figured it out and all these bad review thing so have no problems with. (Operator error?)