iPhone Screenshots

Description

Indego bike share is an initiative of the City of Philadelphia, with hundreds of self-service bikes and and more than 100 stations throughout the city. The official Indego app allows you to check bike and dock availability, purchase a pass, log into your account and contact customer service by chat, phone or email.

Indego offers round-the-clock access to public transportation on your schedule. Passholders can walk up to any station, grab a bike and go and walk up users can purchase a single trip at any station with their credit card.

With the Indego app you can also:
• Find the nearest station to your location
• Checkout a bike
• See how long your bike has been checked out
• Renew your pass or view your trip history
• Search for specific stations or places in the city

You must be 14 and over to ride Indego. Visit rideindego.com for more information.

What’s New

Version 2.2

Improve mobile checkout error messages and add support for in-app notifications for important news and alerts.

Ratings and Reviews

2.7 out of 5
32 Ratings

32 Ratings

nicknamelssthan30characters ,

stranded

as much as I appreciate the convenience of these bikes, I don’t appreciate being stranded miles away from my home and being forced to spend more money on the subway or on an uber to get home, only because Indego doesn’t provide 24/7 support, or because the app goes down. This has happened multiple times and with zero effort on their behalf to make things right. I have never been offered any monetary refund and yet time and time again I am left miles away from home only to be left once again paying for an alternate route home. It’s getting old.

NicknameDawn ,

What a cool company

I used this app when I was visited Philly. I was mostly in City Center so the convenience of have a docking station on every corner was great! I ran into a few problems with docking the bikes. Like how my bike would be fully docked and locked but the app wouldn’t recognize it and continue to charge me for my time. I called tech support and they were so nice and accommodating. They told me I didn’t need to call if I didn’t wanted that they have a number to text that is just as convenient. Other than that, using the bikes was a great experience. When I left Philly, I guess I selected a renewing service with the bikes that I wasn’t aware of and called tech support to cancel. Every time I’ve called Indego, they have been nothing but nice and easy to work with. They refunded me my money and I left with a great experience. I don’t usually leave reviews but after using Lime, Lyft, and Rider services, I think I’m in love with Indego. They have a few kinks but overall, I am throughly impressed!

Nadya M ,

Issues but great customer service

This was a great way to get around the city. I did have 3 issues, 2 where the bike did not check back in and I was unable to check out another bike and 1 where I was overcharged; however, the customer service department fixed all issues immediately. Very friendly staff.

App Privacy

The developer, Bicycle Transit Systems, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Contact Info
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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