inDrive. Поездки по вашей цене Оценки и отзывы

The app and it’s features are great, the app works well and the fact that you are in control, and the captain and customer both benefiting, is an added bonus, don’t get me wrong.
My only issue is somewhat of a bug. Every single time, I set up a pick-up point, the app would always throw me off by a few meters.
So let’s say, I set my pick-up point for Street 12, the app would throw me off by a few meters and show I’m in Street 14, regardless of how accurately I select my pick-up. This would cause the captain to arrive at a completely different location and causes inconvenience on both ends.
If this is fixed within the next few updates, awesome! I’ll rate it 5.
But, this is something I’ve been hoping for since the last 10-12 updates but no improvement. InDriver team needs to work on this particular problem.

Hello! We are sorry to hear about your review. We will share your feedback with the concerned department to make the app experience smoother. We appreciate you have taken the time to share your feedback with us. Alternatively, you can share your feedback with us at support@indriver.com and we are happy to assist.

After I accepted today’s driver’s fare in La Paz, Bolivia, I almost cancelled because I saw previous reviews of people complaining that the driver tried to charge them extra. But, I was really tired and he was the inly one available, so I still accepted it. Guess what, he tried to charge me extra! He did not know that I actually live in La Paz and that it was not my first time leaving the airport. So dishonest. I tried to reach InDrive Customer support while the ride was in progress but guess what, no response. I even tried messaging them on Instagram. But, no luck. Funny thing, he dropped me off an hour ago and the ride still shows to be in progress. I am glad I paid cash.. He still got a bit extra money because I did not have the exact amount.. Usually, I tip, but I wouldn’t want to tip him. I have been preferring InDrive compared to the other popular ride sharing service, but InDrive always offered a better price. I think I will consider using the other service more since there they actually answer you if you need help. Things are good and safe until they aren’t, right? There has to be an easy way to reach support! This driver has 4.32 stars and reviews that say he tried to overcharge others, that he does not drive safely, he has no seatbelts - and he’s still allowed to be on the platform! Drivers/scammers like this should not be allowed on the platform. In case this matters, the driver’s name is Nelson, Black Toyota Corolla 2053XYG.

Hello! We apologize for any inconvenience caused. We assure you that this is not the experience we want our users to have. Kindly provide us with your account details at support@indrive.com so we can investigate this issue and take appropriate action.

Indrive must act ASAP because manipulation is happening and this will ruin the app leaving the opportunity to other apps to skyrocket, and they’re on the way up. Indrive was doing good up until late June 2024, drivers started manipulating the fares by using WhatsApp groups, they are sabotaging the service, and offering extremely higher prices by over 50% of the recommended fare. From my personal experience and the experiences of all people I know who use this app, everyone is super angry about this, and some switched to other apps, and as soon as the other apps gain more exposure, Indrive will be out of the market just like another famous app… Indrive must start to be strict with the drivers, put some rules to end this disaster. Also, to be fair, the 10% commission they take from the drivers is too much, so very often, like 60% of the time I’m asked to cancel the ride by the drivers so they don’t pay commission. My suggestion to fix this would be, make some rules like, for every 10 rides, the driver must do 8 or 9 rides for no higher than the recommended price, do some update to the app so that it doesn’t allow the drivers to offer a higher price until they complete 8 for the recommended fare… find some compromise in the commission to keep your market share.

We truly appreciate your detailed feedback about the fare manipulation and the impact it's having on your experience in Morocco. It’s concerning to hear that drivers are not adhering to recommended fares, and we recognize the frustration this causes. Your insights are valuable, and we’re committed to addressing these issues. Thank you for sharing your thoughts with us.

I was assaulted by my InDriver. The way the app works is you make an offer for a trip. I made an offer of 12,000 pesos to return home. The entire trip the driver angrily ranted the address was wrong. Which isn’t possible. He drove straight to my house without any input from me. Then we arrive he demanded more money. I politely paid what was owed. 12,000 and proceeded to exit the car. He demanded more. He got out of the car and proceeded to attack me. Physically. What was InDrive’s resonance “ Dear user, you have received a complaint within your profile, we invite you to respect the rules of use to avoid sanctions.” When I contacted them via the support function it kept glitching and saying due to my inactivity the chat was closed but I was sitting there waiting for the representative to respond. After trying this for over two hours one said they would call me at an agreed time. They did not call me. I also sent this complaint and story via email. Which said they would get back to me within 24 hours. I have never heard back from them. They have no concern for the safety of their users. And someone needed to say this to warn people.

Hello! We're sorry to hear about your review. Safety is our top priority, and we would appreciate it if you could provide us with more details about your review at support@indrive.com so that we can investigate and take appropriate action.

As a driver, you get a notification of a ride, you accept it, then it ask you for an ETA on customer which comparing it to another apps like Uber and Lyft is unnecessary, when you put the ETA nothing happens, you get stuck and have to press skip to skip the ride, I spoke with support team and they told me that’s is probably because ride was already taken…Then why I’m receiving a notification of a ride that was already taken? Also it’s takes a long time to see if a customer choose you, or not, this happens while you are driving and is very bad because you can probably be getting far from pickup point or entering in a way of no turns back to the pick up point like expressways or even passing the exit you need to take. So if you get the ride have to drive back a long not paid way to pick up your customer. App have been for a time now in the market and still having these issues. Needs a lot to improve.

Hello! We understand the frustration with the ride notifications and delays in customer selection. It's disappointing to hear about your experience. Your feedback is crucial for our ongoing enhancements.

Downloaded this app and uninstalled all in 10 mins. The “name your price” feature isn’t exactly as described. Each ride has an “recommended” — more so minimum cost and it you offer any thing lower than that it won’t even allow you to request the ride unless you offer the recommended price. What upsets me is that their excuse is so that it’s “more profitable” for drivers when really company is just looking out for its own self. All while ironically showing a button saying “ride on your own terms” above all of this.

How do you know that a ride won’t be accepted because of what I pay for if it I can’t even request it? There are tons of drivers out I see, and I’m sure they would have much more rides if the app allowed them to. Plenty of room for improvement here. If not, I don’t see this app lasting long.

Hello! We apologize for the inconvenience you experienced with our app. We understand your frustration and we are constantly working to improve our app and appreciate your feedback. Your feedback will be shared with the relevant department to make the app experience smoother. Thank you.

Today i faced a terrible trouble from indrive.
I order an indrive first of all he wasn’t the person according to the details, however he gave me a justification about that he said its his brothers car he is trying earn so i thought it could be valid but during our drive he started to be suspicious as he was talking to phone with someone and he was telling where are we right now and where are we going, he was also talking picture of the boards and sending it to someone. He also asked me if i know the roads, i said you but then he asked me where shall we go i told him check the map, he said i was just curios about you knowing the roads or not at that moment i knew I wasn’t safe with him. So in the middle of the road i saw a police checpost and i said to him can you please stop the car because i want to call someone he did stop it so when i got out of the car i told him to cancel the ride.
He got so scared his face got red.
The ride info: Beige Suzuki Mehran, BGA 902

Hello! We are sorry to hear about your review. We will share your feedback with the concerned department to make the app experience smoother. We appreciate you have taken the time to share your feedback with us. Alternatively, you can share your feedback with us at support@indrive.com and we are happy to assist.

i’ve been using indrive for over two years now and it hasn’t ever been this annoying, everytime i try to open the app it makes me register all over again having me register my number again and this happens every day, it’s very annoying having to do this every single day and i don’t see people complaining enough about this bug. Not only that but the new change that the driver has to call you through indrive is probably the worst thing ever, not only does it take atleast a minute before i actually get to talk to the driver with full bars, we end up exchanging number through the messaging section 😐. Last but not least this bug of your location not resetting once a ride ends like why would i need the same ride from where i got picked up, this was fine up until a few updates ago. Don’t Fix What Isn’t Broken.

Hello! We truly appreciate your detailed feedback and understand the annoyance of having to register daily. That’s understandably frustrating. We also hear your concerns about the driver call feature and location issues. Your insights are important, and we’re committed to making your experience better. Thank you for sharing!

Our phone got stolen by one of the drivers in your application yesterday at 6pm in Casablanca
We contacted your services available here in Morocco but they weren’t of much help and refused to intervene. We have his license plate and his name but whenever the services contact him he doesn’t answer and your team doesn’t show any willingness in helping our case.
This whole situation is immensely frustrating since the phone is extremely valuable and holds very precious information. We are extremely disappointed since this driver should in theory be very easy to identify and the application should help us contact him and bring us our phone.
For the time being we contacted the police about this case and informed them of your driver’s license plate.
We never knew that this service employed thieves and thought that it would be a swift process and that my phone would be between my hands as soon as we brought up this problem to the application.

Hello! We are sorry to hear about your review. We would appreciate it if you could share more information about your review with us at support@indriver.com. Thank you.

I don’t like writing negative reviews but my experience with this company has been nothing short of horrible. After being stuck in a smaller town in Mexico back in November, I tried to download this instead of Lyft/Uber. It was a major mistake and nothing but a headache. They won’t let you delete the application yourself- they require you to “ask permission” to do so and when you try to do so in the app, it tries to connect you to an agent but never has an agent available. It then directs you to send an email to customer support. Well, I’m about 15 requests in since November- including making me send a selfie with my drivers license and they still have not deleted my account. Don’t waste your time.

Update:
They told me to email them…again. I tried to do so four more times. No response. I tried to contact them on chat via app, no response again. They’re very likely stealing your information and cheating you. DO NOT DOWNLOAD.

Hello! We are sorry to hear about your review. We would appreciate it if you could share more information about your review with us at support@indrive.com. Thank you.