The INFINITI InTouch™ Services app allows remote access to your INFINITI right from your iPhone or Apple Watch. Use the app to start your vehicle, lock and unlock the doors, sound the horn or connect to roadside assistance.*
INFINITI InTouch Services is NOT available on 2020 Q50, Q60, QX50 or QX80.
INFINITI InTouch Services is available on the following models:
2019: Q50, Q60, QX30, Q70, QX50, QX60, QX80
2018: Q50, Q60, Q70, QX30, QX60, QX80
2017: Q50, Q60, QX30 and QX60
2016: Q50 and Q50 Hybrid
The INFINITI InTouch Services suite is your direct link to personal security, convenience and confidence.
This app requires an active subscription to INFINITI InTouch Services. Choose the level of service that’s right for you.
On equipped vehicles, the INFINITI InTouch Services Premier package is included for a trial period.
INFINITI INTOUCH SERVICES SELECT
- INFINITI InTouch Services Skill with Amazon Alexa
- INFINITI InTouch Services Action on Google
- Remote Door Lock/Unlock
- Vehicle Health Report
- Maintenance Alert
- Scheduled Maintenance Notification
- In-Vehicle Messaging
INFINITI INTOUCH SERVICES PREMIER
Includes all features in the INFINITI InTouch Services Select Package as well as:
- Automatic Collision Notification
- Emergency Call
- Connection to Roadside Assistance
- Stolen Vehicle Locator
- Alarm Notification
- Remote Engine Start/Stop
- Remote Horn & Lights
- Drive Zone Alert
- Curfew Alert
- Max Speed Alert
- My Car Finder
- My Schedule (Google Calendar™)
- Mobile Information Service
- Connected Search
- Google® Send to Car
- Journey Planner
- Destination Send to Car
- Destination Assistance
- INFINITI Personal Assistant®
At the touch of a button—or automatically in the event of an airbag deployment — INFINITI InTouch Services specialists can request response services, connect you to roadside assistance, or help the police locate your vehicle in the unfortunate event that it becomes stolen. You can also receive alerts if your vehicle’s alarm is triggered.
Drive Zone, Max Speed and Valet alerts monitor how your INFINITI is being driven, even when someone else is behind the wheel. Maintenance Alerts keep track of the vehicle health by sending a notification if a malfunction indicator light is triggered.
The INFINITI InTouch Services app allows you to remotely start or stop the engine, lock or unlock your doors, turn the lights on or off and activate the horn of your INFINITI remotely with your compatible iPhone. Send your latest destination directly to the vehicle’s navigation system or use the in-vehicle connection to contact an INFINITI personal assistant to perform tasks on your behalf.
*Subscription Agreement Terms and Conditions apply. Available services/features may be shown. Compatible connected device may be required. Only use services/features and device when safe and legal to do so. Subject to GPS and wireless network availability and connection, and system/technology limitations. Text rates/data usage may apply. Some services/features provided by companies not within Infiniti or its partners’ or agents’ control and may be discontinued at any time. For more information, see retailer, owner’s manual, or www.InfinitiUSA.com/intouch/important-information.
- App optimizations.
For questions regarding INFINITI InTouch Services, please contact an INFINITI InTouch Services Customer Support Specialist at 1-855-444-7244.
Ratings and ReviewsSee All
App stinks - Unreliable
I recently traded a 2018 Wrangler for a Q50. Both vehicles have this same remote app technology. FCA’s U-Connect system was reliable 99% of the time. Infiniti’s app fails 75% of the time I try to use it. Will not be paying for this service when the 12 month free trial is up. What a waste.
I purchased a 2016 q50 and activated the service at the top premier package. To date Google Calendar feature does not work and I have linked my google account to it as requested, when I use the InTouch mobile app it does not locate my vehicle all the time it tell me that my vehicle can not be located. My SOS button in the car deactivate on occasions. For a high end luxury vehicle their technology is sure on the low end. I have been dealing with this issues since November 2019 every time I call the answer is the same, there working on a fix/update to the system they even told this to the dealer when I took it there to be diagnosed. Then I should not be charge for services until your fix/update is released. If I could give a negative star believe I would give them a -5 star rating. The car is great but their technology is lacking in all forms.
Infiniti is supposed to represent luxury. The implementation of this is very lack luster. Capabilities in the app are extremely limited. The need to put in an additional passcode to start my car is running annoying. App can’t authenticate with Face ID. The watch requires the same. The latency with trying to execute a command to the car is excessive. The monthly cost for the service are excessive. This is my third Infiniti. Probably my last. The innovation has been non existent in too many areas.
Some features that could be added.
-control the hvac and be able to set a temp for the car.
-open/close the windows or sunroof.
-View vehicle health report and upcoming maintenance.
-Schedule service appointments for upcoming maintenance -
optional notifications for upcoming maintenance.
-notifications for low fuel
This app should be an extension of the luxury that Infiniti wants to represent. It’s interface should be fluid and latency reduced.
With Family Sharing set up, up to six family members can use this app.